道格拉斯县
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- DocuWare
- DocuWare System License
- DocuWare RECOGNTION
- DocuWare AUTOINDEX
- DocuWare INTERNETSERVER
- DocuWare LINK
技术栈
- Optical Character Recognition
- Full-text Search
- Web-based Access
- Automated Indexing
- Microsoft Word
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据库管理和存储
适用行业
- 城市与自治市
适用功能
- 物流运输
- 维护
- 采购
用例
- 资产跟踪
- 库存管理
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
道格拉斯县位于美国俄勒冈州西南角，是一个拥有 10 万人口的农村县。该县的 IT 部门最初正在寻找一个文档管理系统，以便更好地存储警长部门 30 年的案件记录。然而，在搜索过程中，该县意识到文档管理解决方案可以用作研究工具；因此，该县扩大了关注范围，选择首先在警长部门实施 DocuWare，然后将系统扩展到其他部门。该县需要管理许多不同类型的文件，包括刑事案件报告、医疗记录以及大量当前和历史评估和所有权记录。
挑战
俄勒冈州道格拉斯县人口为 10 万，在管理多个部门的大量记录方面面临挑战。治安官部门多年来将旧病例报告存储在纸质和缩微胶片上，由于无法搜索，因此大量信息库基本上毫无用处。卫生部门将原始文件存储在多个位置，导致效率低下，并且难以遵守 HIPAA 隐私要求。评估部门正在处理大量表格，导致文件检索时间很长。该县需要一个可以处理大量文档、在多站点环境中运行、自动索引并具有高级搜索功能的系统。
解决方案
道格拉斯县在警长部门实施了文档管理系统 DocuWare，后来又将该解决方案扩展到卫生、评估和少年司法部门。警长部门开始扫描积压的纸质和缩微胶片病例报告，并通过从缩微胶片中获取索引卡信息自动编制索引。评估部门使用条形码和 OCR 快速扫描并自动编制不同类型的文档索引。卫生部门扫描并编制了 1980 年代以来的患者记录，远程诊所可以通过网络访问存储在 DocuWare 中的所有医疗记录。该县投资购买了 DocuWare 系统许可证和 DocuWare RECOGNTION、AUTOINDEX、INTERNETSERVER 和 LINK 模块，以及五台大型佳能扫描仪。
运营影响
数量效益
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