Grayscale > 实例探究 > Driving Force: Carvana Streamlines High-Volume Hiring with Grayscale

Driving Force: Carvana Streamlines High-Volume Hiring with Grayscale

公司规模

Large Corporate

地区

America

国家

United States

产品

Grayscale

技术栈

Automated Texting
Bulk Messaging

实施规模

Enterprise-wide Deployment

影响指标

Productivity Improvements
Customer Satisfaction

技术

功能应用 - 企业资源规划系统 (ERP)

适用行业

汽车
Software

适用功能

人力资源
商业运营

用例

自动化疾病诊断
远程协作

服务

软件设计与工程服务
系统集成

关于客户

Carvana, a pioneer in the online used car market, is renowned for its cutting-edge approach to car buying and selling. Under the guidance of Sharif Ibrahim, Group Product Manager on the People Tech team (which includes talent acquisition), Carvana tasked Grayscale with developing advanced tools and technologies to elevate their people operations and enhance the overall candidate experience. Carvana is a large corporate entity that has revolutionized the way consumers buy and sell used cars by offering a seamless online experience. The company is known for its innovative solutions and commitment to improving customer satisfaction and operational efficiency.

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挑战

Faced with the prospect of high-volume recruiting, Carvana sought to streamline its process while improving the onboarding experience. Carvana needed an efficient communication medium with many roles requiring candidates who aren’t always at a computer. Texting quickly emerged as the perfect solution to connect with candidates on the go. Carvana turned to Grayscale to automate their texting communications and automations. Grayscale was selected for its potential to drastically cut down on manual recruiting tasks, allowing recruiters to dedicate more time to strategic efforts that are of greater value-add for their attention.

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解决方案

Over a carefully orchestrated five-week period, Grayscale was implemented through a phased rollout across various Carvana business verticals. This methodical approach ensured a smooth transition and allowed for real-time adjustments and enhancements. The impact was immediate: 560 hours of recruiter’s time a month were saved with Grayscale, and 71% of texts sent came from automations, giving recruiters back valuable time. Sharif says, “Grayscale is easy and intuitive, which has been great. We feel the candidate engagement overall has improved because people are responding to these texts, and there’s more confidence that they’re showing up for the interview.” By strategically implementing Grayscale, Carvana transformed its recruiting process. Automating routine tasks and enhanced candidate communication saved significant time and elevated the overall candidate experience. This partnership highlights how innovative solutions can effectively tackle recruitment challenges in high-volume hiring environments.

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运营影响

Time Savings: Recruiters saw a major reduction in manual workload. Each recruiter is saving 2 hours per week, which is substantial.
Automation Efficiency: 71% of texts sent through Grayscale were automated, freeing up recruiter time and ensuring a standardized candidate journey.
Enhanced Candidate Experience: Automations and bulk messaging improved candidate engagement, making the recruiting process more seamless and responsive.
Support and Responsiveness: Carvana’s team benefited from Grayscale’s unwavering support and quick responses, ensuring a smooth rollout.
Standardized candidate communication and significant time savings allowed recruiters to focus on high-value activities, indirectly boosting overall recruiting efficiency.

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数量效益