技术
- 分析与建模 - 过程分析
- 分析与建模 - 机器人过程自动化 (RPA)
适用功能
- 维护
- 销售与市场营销
用例
- 质量预测分析
- 过程控制与优化
服务
- 测试与认证
关于客户
Liebherr Hausgeräte 是一家总部位于德国的家用冰箱和冰柜制造商。该公司致力于提供高标准的客户服务、改善与 300 多个合作伙伴的协作并简化质量控制程序。他们一直在使用 Microsoft SharePoint 和另一个流程自动化平台来处理关键业务工作流程,但正在寻找更高效、更全面的解决方案。该公司最近还迁移到 Microsoft Dynamics CRM,并正在寻找一种方法使其核心 CRM 应用程序可供 300 多个外部服务合作伙伴使用。
挑战
Liebherr Hausgeräte 是一家家用冰箱和冰柜制造商,其现有的工作流程自动化工具面临着挑战。该公司一直在使用 Microsoft SharePoint 和另一个流程自动化平台来自动化关键业务工作流程。然而,他们遇到了这些技术的局限性,特别是在创建更复杂的端到端流程自动化方面。此外,该公司希望创建一个自动化的客户维修流程,该流程可以由客户直接启动并由外部合作伙伴和内部员工使用。然而,迁移到 Microsoft Dynamics CRM 后,如果不为每个用户购买 Microsoft 许可证,他们就无法再向 300 多个外部服务合作伙伴提供其核心 CRM 应用程序。
解决方案
为了克服这些挑战,Liebherr Hausgeräte 选择了 K2 Five,一种工作流程自动化工具。在短短两年内,该公司开发了 20 多个工作流程,与其他核心业务应用程序完全集成,而不仅仅是 SharePoint。该组织发现使用 K2 软件创建流程原型和实施新工作流程非常容易。例如,Liebherr Hausgeräte 花了不到三天的时间开发了一个新流程,允许客户在营销促销中申请免费礼物。此外,K2 Five 使该公司能够引入新的维修流程,帮助该组织为客户提供快速、有效的维修服务。现在,当客户的设备出现故障时,他们可以在公司网站上填写基于 K2 Five 的表格,提供产品序列号和问题性质的详细信息。
运营影响
数量效益
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