适用行业
- 金融与保险
适用功能
- 设施管理
用例
- 人员跟踪与监控
- 智慧城市运营
服务
- 培训
关于客户
凯马市议会是位于澳大利亚南海岸的地方政府机构。该委员会提供广泛的服务,包括传统的政府服务、假日公园和老年护理设施。该委员会致力于为其选民提供高效、有效的服务,并不断寻求改进其运作的方法。该委员会面临流程效率低下的挑战,并寻求一种解决方案,以明确其运营并确定需要改进的领域。该委员会对改进的承诺导致在整个组织内实施 BPM 工具 Nintex Promapp®。
挑战
凯马市议会位于澳大利亚南海岸,提供广泛的服务,从传统的政府服务到假日公园和老年护理设施。然而,该委员会面临着重大挑战,因为很少有与服务相关的流程得到规划,导致效率低下。该委员会需要明确其运营情况并确定需要改进的领域。主要任务是了解他们做什么、如何做,然后应用精益方法来识别改进机会。我们面临的挑战是找到一种可供组织各个级别使用和理解的业务流程管理 (BPM) 工具。
解决方案
委员会决定在整个组织内实施 Nintex Promapp®(一种 BPM 工具)。实施过程顺利而直接,包括与高管、高级领导小组的会议以及针对所有员工的信息发布会。该委员会还培训早期采用者成为 Nintex Promapp 认证培训师。该工具帮助该委员会绘制了流程并找出效率低下的地方。该委员会还让客户参与服务流程审查,例如老年护理机构的入院流程,提供宝贵的见解并帮助创建“由外而内”的服务设计。该委员会通过展示流程图的好处并赋予员工对其流程的主人翁意识,消除了员工最初的怀疑。
运营影响
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