Elevating IT Support: CHT Info's Transformational Partnership with Atera
公司规模
SME
地区
- America
国家
- Brazil
产品
- Atera
- Bitdefender
- Microsoft Copilot
技术栈
- Automation
- AI-powered command terminal
- App Center applications
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 设备管理平台
- 分析与建模 - 预测分析
- 功能应用 - 远程监控系统
适用行业
- Professional Service
- 医疗保健和医院
- 运输
适用功能
- 商业运营
- 质量保证
用例
- 远程资产管理
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
In 2011, Henrique Teixeira established CHT Info, an IT consultancy and management company in Brazil. CHT Info is committed to empowering small and medium-sized businesses (SMBs) by providing secure and reliable IT environments. They cater to a variety of industries including law firms, healthcare clinics, transportation companies, and agribusiness. Atera plays a crucial role in enabling them to provide efficient support to more than 500 endpoints. With a clear vision to promote technological development and enhance productivity through efficient IT management and digital transformation, Henrique embarked on a journey of growth and success. Little did he know, his partnership with Atera would play a vital role in driving CHT Info’s remarkable achievements.
挑战
The journey towards a cost-effective solution that enhances efficiency has been transformative. In the past, the service delivery process for MSPs adhered to the traditional break fix model. Unfortunately, this approach often resulted in delays in customer support and extended response times for issue resolution. With limited centralized management of customer assets, monitoring capabilities, and ticket control, delivering high-quality services was a challenge. However, our company underwent a remarkable evolution when we transitioned to the MSP model and partnered with Atera solutions. With specific objectives in mind, Henrique sought to achieve cost reduction, improved management and control, and increased overall productivity. This partnership has proven to be a crucial turning point in our operations, enabling us to meet and exceed these goals.
解决方案
A friend, who had been testing the Atera platform, introduced Henrique to the innovative platform. Recognizing its potential, Henrique made the strategic decision to adopt Atera. The results were impressive – he immediately experienced a 50% reduction in operational costs by consolidating all necessary resources into this single, comprehensive solution. The deployment of Atera at CHT Info was a smooth and efficient process. Henrique effortlessly handled the initial configurations and seamlessly implemented the agents during the trial period. In just 20 days, the entire implementation was successfully completed. Henrique was pleasantly surprised by the user-friendly interface of Atera, which allowed him to navigate the platform effortlessly. The training process was also a breeze, as Henrique utilized the comprehensive getting started articles and in-product onboarding flows to his full advantage. In the rare occurrence of minor operational issues, Henrique found quick solutions by consulting helpful articles available on the service portal, minimizing the need for extensive customer support. With Atera, CHT Info found a centralized solution for managing IT support across multiple clients. The platform enables efficient management of tickets, contracts, and service level agreements (SLAs). Contracts with customers are based on a per-device model, eliminating the need for billing remote hours. This streamlined approach enables Henrique and his team to focus on delivering exceptional service and driving customer satisfaction.
运营影响
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