Employee Wellness Company Delivers Exceptional Connected Devices Experience
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Apteligent
- Wearable Device
- Mobile App
技术栈
- iOS
- Android
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 人力资源
用例
- 人员跟踪与监控
- 远程资产管理
服务
- 系统集成
关于客户
The market leader in wellness and employee engagement solutions realized the potential of wearable devices to further its mission of creating a great business culture even better. Because happy employees are productive employees, this company sells solutions that incentivize employee health and well-being by combining social, gamification, rewards, and now wearable fitness. The addition of smart wearable activity trackers make it easier to incentivize worker engagement in wellness programs by making it easier to track and reward activity goals.
挑战
The company developed a wearable device that connects to the company’s mobile app, allowing businesses to set up and track fitness challenges for their workers. The device can measure daily steps, calories burned, distance covered, and exercise time. This can then be synced to an iOS or Android mobile app that makes it easy to track points and activities. The app is also designed to support activities trackers made by other manufacturers. The app and devices are seen as strategic initiatives because of the necessary consumerization of these solutions. The company’s business succeeds by making recurring revenue from the sponsoring companies. If employees don’t use the solution, the sponsoring companies won’t renew their subscriptions. Because of this, the performance of the app and device is key — the overall user experience must be flawless.
解决方案
This company turned to Apteligent to ensure the responsiveness of their app and wearable device solution. Apteligent allows this organization to proactively monitor the stability of the app and devices. When issues occur, the company is alerted and provided with detailed diagnostic information that accelerates the team’s ability to quickly troubleshoot and resolve them. In particular the team uses breadcrumbs to replay the exact steps a particular user took that led to a crash or performance issue. Apteligent helps the company ensure the wellness of their wearable device based solution, which in turn helps them deliver its market leading employee wellness offering to large corporations.
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