技术
- 功能应用 - 运输管理系统 (TMS)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 玻璃
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 自主运输系统
- 公共交通管理
关于客户
Encore Glass 是一家从回收、消毒和循环利用瓶子转型为进口新玻璃并为客户打造定制包装的公司。该公司为广泛的客户提供服务,包括偏远地区的小型酿酒师,并致力于通过及时交付并灌装的准确瓶子来满足即使是最小的客户的需求。 2019 年,Encore 通过其位于加利福尼亚州费尔菲尔德和东海岸的工厂向 241 个城市的客户发货。该公司的运输需求与葡萄收获的农业节奏有关,这会导致季节性波动。
挑战
Encore Glass 是一家从回收瓶子转向进口新玻璃并为客户制作定制包装的公司,在管理运输业务方面面临着重大挑战。该公司已确定与经验丰富的运营商合作,但缺乏有效管理与这些运营商关系的方法。销售和客户服务团队负责寻找自己的运输解决方案,包括预订卡车,这是一个耗时的过程。此外,他们经常以远高于市场价格的价格购买运输工具。缺乏专门的运输团队与 Encore 对客户服务的承诺形成鲜明对比,其中包括用准确的瓶子满足最小的客户需求,并及时交付以供灌装。当为偏远地区的小型酿酒师提供服务时,这一挑战尤其严峻,因为他们往往缺乏足够的存储空间。
解决方案
为了应对这一挑战,Encore Glass 任命最近转入运营部门的前客户服务代表 Phil Russell 全职管理公司的运输。该公司还于 2017 年与总部位于西雅图的数字货运网络 Convoy 合作。Convoy 为 Encore 构建了桌面解决方案,使 Russell 能够向他喜欢合作的 20-25 家货运公司提供货物。该解决方案显着缩短了预订装载所需的时间,从 1 小时缩短到约 10 分钟。与 Convoy 的合作使 Encore 的运输运营更加高效,从而释放了资源和时间。这使得公司能够专注于最重要的事情:运营商和客户关系。
运营影响
数量效益
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