技术
- 分析与建模 - 实时分析
- 网络安全和隐私 - 身份认证管理
适用行业
- 零售
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 时间敏感网络
服务
- 系统集成
关于客户
马斯格雷夫是爱尔兰领先的食品零售、批发和食品服务公司。 Musgrave 拥有 146 年的食品和品牌创新传统,是欧洲最成功的家族企业之一。该公司通过其 11 个市场领先的食品和饮料品牌(包括 SuperValu、Centra、Frank and Honest 和 Musgrave MarketPlace)为爱尔兰三分之一的人口提供食物。这些品牌是与他们所服务的社区的当地企业家合作开发的。该案例研究重点关注位于都柏林、利默里克、沃特福德和基尔肯尼的 10 家 SuperValu 商店提供的杂货送货上门服务。
挑战
Musgrave 是爱尔兰领先的食品零售、批发和食品服务公司,在管理其 10 家 SuperValu 商店的杂货送货上门服务方面面临挑战。该公司在其四家较大的商店中使用了路线软件,但它缺乏司机应用程序等基本功能,导致他们无法直接链接到司机。在其余六家商店中,交货计划是使用“每日交货清单”手动完成的。司机会浏览列表,相互讨论路线,然后根据他们对当地的了解来决定采取哪些订单。这个过程既耗时又缺乏效率。此外,司机有时会联系顾客,询问是否可以提前交付订单,以便将附近的订单集中在一起。 Musgrave 旨在改善客户的送货体验,获得对其送货操作的更多控制和可见性,减少手动路线规划所花费的时间,并确保在选定的送货窗口内完成送货。
解决方案
马斯格雷夫实施了 SmartRoutes(一种路线规划软件)来简化其交付操作。该软件根据客户选择的时间窗口、位置和送货车辆容量自动规划路线并分配给司机。这一实施显着减少了规划路线的管理开销,并提高了交付过程的效率和生产力。该软件还包括一个司机移动应用程序,它可以直接向司机发送路线,让他们立即开始新的一天,而无需花时间组织路线。 SmartRoutes 还推出了客户通知,当司机距离目的地还有 30 分钟路程时,为客户提供包含实时跟踪链接的短信。此功能显着减少了客户等待时间,几乎消除了通过服务台提出的查询。该软件还包括一个实时跟踪仪表板,允许管理层监控驾驶员进度、识别延误并实时做出明智的决策。司机还可以更新系统中错误的 Eircode 和其他客户信息,从而简化交付流程并改善客户服务。
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