适用行业
- 食品与饮料
- 零售
适用功能
- 产品研发
- 销售与市场营销
用例
- 时间敏感网络
- 虚拟原型与产品测试
服务
- 系统集成
关于客户
VintageView 是一家为家庭、餐厅和酒类商店设计和制造模块化标签转发葡萄酒存储解决方案的公司。他们屡获殊荣的展示系统将酒瓶从地窖中移出并转变为建筑设计特色,从而改变了整个行业。该公司致力于提供优质产品和无可挑剔的客户体验,其产品采用多种专利显示介质。每个项目都是定制的,该公司致力于为客户(包括室内设计师、定制建筑商、承包商和建筑师)提供尽可能简单的安装过程。
挑战
VintageView 是一家为家庭和商业展示设计和制造现代酒架的公司,在改进安装说明以更好地支持脱离电网的承包商方面面临着重大挑战。该公司的产品采用多种专利显示介质,每个项目都是定制的,这使得为每个组件配置或设计选择创建清晰易懂的说明变得困难。虽然 VintageView 的讲解视频足够了,但更新起来既耗时又昂贵。此外,室内设计师、定制建筑商、承包商和建筑师经常在没有 Wi-Fi 功能的建筑工地上工作,因此需要一个可以离线工作的解决方案。此外,销售团队还需要处理所有与安装相关的客户服务电话,从而分散了他们对完成销售的主要关注。
解决方案
为了应对这些挑战,VintageView 与 BILT 合作创建直观的 3D 指令,这些指令易于理解、易于更新,并且无需 Wi-Fi 即可使用。在 BILT 应用程序中,用户可以按照语音、文本和动画图像完成安装过程的每个步骤。安装人员可以按照自己的节奏进行,向前或向后跳跃,或者立即重播一个步骤。他们可以点击零件或工具来获取信息、放大和旋转图像以获得正确的角度。 VintageView 在其电子商务产品详细信息页面中添加了 BILT 演示,让客户有机会在设计阶段预览说明。这不仅增强了客户的信心,还展示了 VintageView 货架解决方案的质量。 VintageView 还为专业承包商提供有关 BILT 的信息,帮助贸易账户合作伙伴了解使用 3D 交互式指令的好处。
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