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实例探究 > ESET's MSP Programme is The Only Logical Choice For StoneHouse Logic Ltd

ESET's MSP Programme is The Only Logical Choice For StoneHouse Logic Ltd

公司规模
SME
地区
  • Europe
国家
  • United Kingdom
产品
  • ESET MSP Programme
  • ESET MSP Administrator
技术栈
  • Self-generated
实施规模
  • Enterprise-wide Deployment
影响指标
  • Productivity Improvements
  • Customer Satisfaction
技术
  • 基础设施即服务 (IaaS) - 其他
适用行业
  • Professional Service
适用功能
  • 商业运营
用例
  • 远程资产管理
服务
  • 系统集成
关于客户
StoneHouse Logic Ltd is a managed service provider in the IT industry, with offices in Lancashire, Manchester, and West Yorkshire. They cater to small to medium-sized enterprises across various sectors, offering personalized services that enhance productivity and profitability. Established by a husband and wife team, StoneHouse Logic has been an ESET partner for over a decade and is also a Microsoft gold partner. They have built a strong reputation for delivering strategic IT solutions and maintaining high levels of trust within the industry.
挑战
StoneHouse Logic faced challenges with long renewal processes and administrative overheads due to traditional annual billing solutions. They needed a more efficient MSP program that could offer stronger remote management and easier administrative processes. Their existing relationship with ESET and the need for a monthly billing option led them to consider ESET's MSP program.
解决方案
StoneHouse Logic transitioned to the ESET MSP programme after a thorough review, finding it met all their requirements. The program allowed them to move customers to monthly rolling contracts, reducing administrative overheads and enabling a focus on customer service. ESET's MSP Programme, known for its outstanding products and industry leadership, provided clear performance tracking and easy license management through the ESET MSP Administrator.
运营影响
  • StoneHouse Logic was able to transition their customer base to monthly rolling contracts, which significantly reduced their administrative overhead related to renewals.
  • The ESET MSP Programme allowed StoneHouse Logic to focus more on customer service rather than being bogged down by renewal processes.
  • The ESET reporting system provided clear and easy performance tracking, enhancing operational efficiency.
  • ESET MSP Administrator facilitated easy management of license numbers without the need for constant contact with ESET, streamlining operations.

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