Everything But the House Partners with ShipHawk
地区
- America
国家
- United States
产品
- ShipHawk platform
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Revenue Growth
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
适用功能
- 物流运输
用例
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Everything But the House (EBTH) is an online estate and consignment sale company that invites online shoppers the chance to browse and bid on collectibles. The company was seeking to expand from a regional business to national coverage. However, their logistics solution was not equipped to support a national bidder base or the shipping needs of their diverse auction inventory. Their distribution process was manual, with many large auction items marked “local pickup only”. For the few items that could be shipped, EBTH relied on internal employees to call various carriers for quotes, and to pack and send the items themselves.
挑战
Everything But the House (EBTH) was looking to expand from a regional business to national coverage. However, their logistics solution was not equipped to support a national bidder base or the shipping needs of their diverse auction inventory. Their distribution process was manual, with many large auction items marked “local pickup only”. For the few items that could be shipped, EBTH relied on internal employees to call various carriers for quotes, and to pack and send the items themselves. Furthermore, there was no way to provide shoppers with accurate shipping rates during the bidding experience. This process excluded many potential bidders from participating in an auction, in turn limiting auction values and revenue. Scaling with their existing system would be slow and costly: each new market would mean more time on the phone, additional personnel, and uncertain costs.
解决方案
To accelerate growth and move away from manual processing, EBTH chose the ShipHawk platform. With ShipHawk, EBTH has access to instant, accurate shipping rates for any item right inside the bidding window, giving customers visibility to fully landed purchase costs and a better buying experience. After a purchase is made, the ShipHawk platform automatically schedules the pickup, recommends the optimal packaging, and manages the end-to-end shipping experience. This new functionality allows EBTH to scale nationally, reduces manual efforts for their internal logistics team, and means that customers across the U.S. can bid on and receive any item.
运营影响
数量效益
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