适用行业
- 农业
- 零售
适用功能
- 销售与市场营销
用例
- 对话机器人
- 农场监控与精准农业
关于客户
Farm Superstores 是沙特阿拉伯领先的零售公司,拥有 90 家分店,产品种类繁多。他们最近推出了应用程序和忠诚度计划,以覆盖更大的客户群。
挑战
Farm Superstores 希望扩大业务,但面临客户服务部门超负荷、缺乏足够的客户行为数据以及客户体验未优化等挑战。
解决方案
Farm Superstores 使用 Infobip Answers 实施了 WhatsApp Business 聊天机器人,以提供全天候支持并回答常见问题。他们还使用 Infobip Moments 发送个性化更新来吸引客户。对话和答案的集成改善了客服人员和客户的体验。
运营影响
数量效益
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