联邦政府机构借助 NETSCOUT 解决方案在网络服务分类方面取得了巨大飞跃
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- NETSCOUT nGeniusONE
- NETSCOUT InfiniStream
- Adaptive Service Intelligence (ASI) technology
技术栈
- Microsoft Exchange
- Oracle
- Citrix
- Cisco
- Tandberg
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络与连接 - 网络管理和分析软件
适用行业
- 国家安全与国防
适用功能
- 商业运营
- 物流运输
用例
- 过程控制与优化
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 系统集成
- 测试与认证
关于客户
该联邦政府机构是北美历史悠久的组织之一，其起源可追溯到 1775 年由第二届大陆会议成立。它拥有美国最大的零售网络——比沃尔玛、星巴克和麦当劳加起来还要大，每天配送和处理超过 5.128 亿件商品。该机构是一个庞大的企业。如果该组织是一家私营公司，它将在《财富》500 强中排名第 43 位，在全球《财富》500 强榜单中则排名第 143 位。为了完成将邮件投递到美国及其领土的每个地址的持续使命，它拥有超过 617,000 名员工。该机构拥有全球最大的企业电子邮件系统之一（如果不是最大的）。它每天处理超过 350 万封电子邮件，这些电子邮件被投递到大约 208,000 个内部电子邮件帐户。除了使用 Microsoft Exchange 发送电子邮件外，该机构还使用 Oracle 和 Citrix 等服务来完成业务。
挑战
该联邦政府机构是一个庞大的企业，拥有庞大的 IT 基础设施。它拥有超过 617,000 名员工，每天处理超过 350 万封电子邮件。其统一通信 (UC) 容量每月可承载 85,000 次会议，每年会议时间超过 2600 万分钟。该机构的计算机网络连接着超过 32,000 个设施，每天执行 20 亿次扫描，其集中式超级计算能力可在 50 到 100 毫秒内处理每个产品的数据。仅 2014 年，该机构网站的页面浏览量就超过 40 亿次，其主页的独立访客超过 390 万，并监督了 330 万次在线产品销售。该通信网络支持和维护超过 168,000 台计算机、310,000 台手持扫描仪、81,000 台打印机和 12,500 部智能手机。其庞大的网络和系统每天都在承受着无休止的负荷，这不可避免地导致了服务性能问题，每次事故都需要花费大量的时间在作战室里。
解决方案
该机构决定采用 NETSCOUT 的 nGeniusONETM 服务保障平台来增强对其所有网络服务依赖性和相互关系的可视性，并在改善其关键网络性能指标的同时提高其整体服务性能。NETSCOUT 解决方案提供有关应用程序、服务器、网络、端点和会话边界控制器 (SBC) 行为的全面信息来源。其高度可扩展的数据包流访问允许过滤、聚合和分发网络流量，同时还可以同时进行不同的监控活动。专利的 Adaptive Service IntelligenceTM (ASI) 技术使对其 IT 环境和服务的持续监控和实时分析成为可能，该技术是 NETSCOUT 可扩展服务保障架构的基础。ASI 技术在 NETSCOUT InfiniStream® 智能数据源上运行，并通过 nGeniusONE 平台实现可视化。这种可视化粒度允许对所有相关服务相互关系和依赖性进行完整的上下文视图。
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