法夫议会利用 Dynatrace 提高服务效率
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Dynatrace
技术栈
- AI
- Intelligent Observability
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 根因分析与诊断
服务
- 系统集成
关于客户
法夫议会是苏格兰第三大地方政府，拥有约 17,500 名员工，为 360,000 多名居民提供服务。作为一个单一管理机构，议会负责从街道照明和垃圾收集到社会住房、教育和社会工作服务等所有事务。议会依靠各种第三方平台来管理其广泛的服务和业务功能。随着法夫继续投资数字解决方案以实现公共服务和客户交易的现代化，旧系统正在逐渐被取代。议会还面临着提高整个公共部门效率的压力，这给 IT 服务等支持团队带来了越来越大的压力。
挑战
法夫议会是苏格兰第三大地方政府，其第三方平台用于管理各种服务和业务功能，因此面临挑战。议会正在进行数字化转型，用现代解决方案取代旧系统。然而，对效率的追求给 IT 服务团队带来了压力，他们必须在维护现有系统的同时支持转型。大规模项目实施和部署到数千个网络用户的系统经常会遇到错误消息和性能问题。如果没有有效的根本原因分析，议会团队或其服务提供商很难找出问题的根源并解决问题。
解决方案
法夫议会向 Dynatrace 寻求智能可观察性解决方案，以克服这些问题并加速服务改进。借助 Dynatrace，法夫议会能够提高现场工作人员使用的桌面案例管理解决方案和移动应用程序的性能。Dynatrace 先进的 AIOps 功能也使法夫议会能够更高效地运营。Dynatrace 平台仅由一名员工管理，而以前的方法需要多达十人，现在他们可以将精力重新集中在更具价值的工作上。法夫议会的最终目标是让任何上线的新一级应用程序都自动通过 Dynatrace 进行可观察性检测。议会还旨在将 Dynatrace 与其 IT 服务管理平台集成，以便相关团队可以自动收到问题和根本原因的警报，从而在用户受到影响之前解决问题。
运营影响
数量效益
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