金融领导者利用数据中心、UC 和混合劳动力技术提高业务服务可靠性
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
- nGenius® Packet Flow Operating System
- nGenius®PULSE server with nPoint sensors
技术栈
- Citrix VDI
- Oracle services
- Cisco Unified Computing System (UCS)
- VoIP
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 连接平台
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- 金融与保险
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
- 远程资产管理
- 远程控制
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
该控股公司持有一家拥有近 1.5 亿全球客户的全球银行机构的运营控制权。该公司的集中式信息技术 (IT) 运营团队负责领导数字创新，这些创新在运营上既有利于控股公司，也有利于其独立的银行机构业务运营。通过这种方式，这些业务实体可以从优化的 IT 运营投资和人力资源中受益，包括共享某些数据中心运营。控股公司和银行机构在尽可能利用集中式 IT 效率来支持自己的技术运营的同时，拥有独立的网络基础设施、业务服务和资本支出 (CapEx) 流程，所有这些偶尔会促使他们按顺序而不是同时采用通用供应商技术平台。
挑战
控股公司和银行机构虽然受益于集中式 IT 效率，但拥有独立的网络基础设施、业务服务和资本支出 (CapEx) 流程。这有时会促使他们按顺序而非同时采用通用供应商技术平台。在家办公 (WFH) 员工面临的挑战包括访问 Citrix 虚拟桌面基础设施 (VDI) 并确保其性能可靠，以便安全地使用业务应用程序、Oracle 服务以及 VoIP 和 Cisco 统一计算系统 (UCS) 服务质量。尽管控股公司环境中已部署供应商故障排除工具集，但这些问题仍然基本未得到解决。这让员工和负责故障排除和平均修复时间 (MTTR) 功能的 IT 资源都感到沮丧，因为他们无法通过单一窗口查看这些解决方案在家庭办公环境中的运行情况。
解决方案
IT 领导团队再次依靠 NETSCOUT 来确保该项目的成功，利用公司的主题专家来帮助设计解决方案，以充分利用他们早期的服务保证技术投资。通过这种方式，IT 领导层建议为新数据中心采用基于软件的智能可视性方法，并使用已部署的 nGeniusONE 和 nGeniusPULSE 分析（之前由公司的银行机构购买），这使该项目符合采购团队批准所需的成本控制指南。在将确保服务性能所必需的可视性引入新数据中心运营环境时，IT 运营部门部署了 NETSCOUT 认证的 ISNG 软件设备（支持 40GB 网络速度）和基于软件的 nGenius PFOS 数据包代理技术解决方案。ISNG 设备使用集成的自适应服务智能技术从南北网络数据包流量中实时生成智能数据，然后 IT 运营部门使用这些数据来改善整个控股公司业务的网络、应用程序和业务服务交付。
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