金融服务公司在数据中心转型期间向客户和员工保证服务
公司规模
Large Corporate
地区
- America
- Asia
- Europe
国家
- United States
- United Kingdom
产品
- nGeniusONE® Service Assurance platform
- nGeniusONE Global Manager
- InfiniStreamNG® appliances
- nGenius® 5100 packet flow switch
技术栈
- Cisco Application Centric Infrastructure (ACI)
- Amazon Web Services (AWS)
- Citrix Independent Computing Architecture (ICA)
- Microsoft Exchange services
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
- 基础设施即服务 (IaaS) - 私有云
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
这家国际证券交易所和金融信息公司是一家多元化的市场基础设施和资本市场企业，在支持股票、债券和衍生品市场证券方面享有盛誉。凭借其数千名员工的辛勤贡献，该交易所的技术平台为全球企业和私人投资者提供了进入资本市场的渠道。他们还是一家备受尊敬的高性能交易平台和资本市场软件开发商，许多组织都将其用于交易、监控和交易后技术。
挑战
由于客户增加、交易量增加以及多次并购，该组织经历了一段大幅增长时期。因此，为了继续提供他们所熟知的高水平技术和服务，IT 组织正在进行战略数据中心转型。此次转型的核心是基于思科应用中心基础设施 (ACI) 的新数据中心，以及有针对性地迁移到公共云，最初是迁移到亚马逊网络服务 (AWS)。新数据中心、全球其他几个数据中心（用于在北美、欧洲和亚洲进行区域访问）以及面向客户的网络的可视性和安全性至关重要。由于积极扩张和收购，IT 团队继承了非常多样化的技术和供应商，有时提供类似的服务，但为最终用户提供的体验不一致。随着组织依赖更多方来提供基础设施，问题只会越滚越大。越来越多的基础设施技术和供应商之间的责任界限变得模糊，解决问题的时间也在增加。
解决方案
经过严格的评估，IT 团队选择了 NETSCOUT 的 nGeniusONE 服务保证解决方案，该解决方案利用了来自 InfiniStreamNG (ISNG) 设备的智能数据。ISNG 设备依靠获得专利的 Adaptive Service Intelligence™ (ASI) 技术，将有线数据转换为实时性能指标和应用程序详细信息，为 nGeniusONE 提供智能分析的智能数据。他们还选择了 nGenius 5100 系列数据包流交换机，将有线流量从网络链路（包括 Cisco ACI 部署中的新高速 100 GB 段）分配到下游监控设备（包括 ISNG 设备）。这家金融交易所的 IT 团队正在以多种方式使用 nGeniusONE 解决方案：对整个系统的降级和中断进行分类，以查明整个基础设施中发生问题的位置。通过对所涉及的各种技术和供应商（包括新的 Cisco ACI 或云提供商）的可见性，他们现在可以将问题连同证据一起交给适当的团队或供应商进行修复。使用 Citrix ICA 和 Microsoft Exchange 服务实时监控和排除性能问题，以减少和避免影响员工的问题。跟踪和分析对客户至关重要的服务，包括交易订单、金融信息交换 (FIX) 和市场数据馈送应用程序流量，以防延迟、带宽消耗或多播微突发等影响客户的问题。在一个案例中，他们能够通过快速识别特定服务器的来源成功解决交易应用程序的高延迟问题。评估带宽利用率和网络活动，以便更好地安排维护时段并根据实际观察和趋势利用率活动规划容量变化。
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