GE Capital Bank 利用 DocuWare 节省成本
公司规模
Large Corporate
地区
- Europe
国家
- Poland
产品
- DocuWare
技术栈
- Document Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 监管合规监控
- 远程资产管理
服务
- 系统集成
关于客户
GE Capital Bank 总部位于波兰格但斯克，是该国首屈一指的金融机构之一。该银行专注于客户融资，汽车贷款、销售融资、现金贷款和信用卡占其投资组合的大部分。GE Capital Bank 的消费贷款组合超过 10 亿美元，在波兰零售银行中排名第六。该银行有数百名用户需要访问贷款文件，因此高效的文档管理对其运营至关重要。
挑战
GE Capital Bank 是波兰首屈一指的金融机构之一，其纸质文档管理系统面临挑战。该银行的消费贷款组合超过 10 亿美元，有数百名用户访问贷款文档。但是，纸质系统意味着同一文档不能同时由多人使用。检索过程非常耗时，从档案中调取的文档需要一天时间才能提供。这对客户服务和辩护部门来说尤其成问题，因为他们需要快速处理贷款请求和其他贷款相关事宜。
解决方案
2003 年，GE Capital Bank 决定实施集成文档管理系统，并选择了 DocuWare 解决方案。这满足了银行的所有要求，包括 IT 提供商与文档收集银行系统的集成、在 Windows 环境中运行的解决方案以及磁盘阵列上的数据存储。现在，所有扫描的文档图像都存储在 DocuWare 服务器上。通过将文档以图像形式存储在计算机上，现在所有员工都可以同时在白天或晚上的任何时间查看贷款文件和其他重要记录。这特别有利于客户服务和辩护部门，他们现在能够比以前更快地处理贷款请求和其他贷款相关事宜。
运营影响
数量效益
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