全球金融服务机构扩大 RPA 的使用范围，以应对因 COVID-19 而增加的索赔量，并将错误减少了 90%
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Blueprint’s Enterprise Automation Suite
- Business Process Modeler
- BlueDocs Document Importer
- Test Script Mining
- Impact Explorer
技术栈
- Robotic Process Automation (RPA)
- Automation Software
- Digital Blueprints
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 监管合规监控
- 质量预测分析
- 欺诈识别
服务
- 数据科学服务
- 软件设计与工程服务
- 系统集成
关于客户
该客户是一家金融服务公司，提供各种产品和服务，包括人寿保险、年金、退休相关服务、共同基金、投资管理和房地产服务。该公司拥有超过 51,000 名员工，年收入达 640 亿美元。他们自 2018 年以来一直是客户。该公司一直在其业务的某些方面利用机器人流程自动化 (RPA)，但他们的索赔处理劳动密集且效率低下。
挑战
这家提供各种产品和服务的金融服务公司已在业务的某些方面利用了机器人流程自动化 (RPA)。但是，他们的索赔处理工作是劳动密集型且效率低下的。在 COVID-19 疫情爆发后，负责处理索赔的团队不堪重负，因为他们无法跟上突然大幅增加的索赔提交量，导致处理过程中的错误增加了 2 倍，客户感到沮丧，从而增加了客户流失的风险。该公司考虑雇用更多的索赔处理人员或外包来帮助满足需求，但这会导致全职员工 (FTE) 的成本大幅增加。他们还研究了如何将繁琐、机械的流程自动化，而这些流程非常适合 RPA。他们考虑针对劳动密集程度最高的流程，以减轻员工目前的压力。最后，他们决定专注于增加对机器人流程自动化的使用。
解决方案
Blueprint 与客户密切合作，将客户从 Word 文档和 Excel 文件中解放出来，直接在 Blueprint 的集中存储库中工作。使用 Blueprint 的企业自动化套件，他们能够对处理索赔的端到端流程进行建模。在 Blueprint 的业务流程建模器中，他们执行了流程分解，以确定哪些可以和应该自动化，以提高索赔处理的速度和质量。借助 Digital Blueprints，他们能够将自动化速度提高 30%，错误减少 90%。推动自动化成功的企业自动化套件的关键方面包括 BlueDocs 文档导入器、测试脚本挖掘、业务流程建模器、审核和批准以及 Impact Explorer。
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