Globus Enhances Travel Agent Webinars with GoToWebinar and OpenVoice for Improved Audio Quality
公司规模
Large Corporate
国家
- United States
- Switzerland
产品
- GoToWebinar
- OpenVoice
技术栈
- Voice over Internet Protocol (VoIP)
- Toll-free audio conferencing
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用功能
- 销售与市场营销
- 商业运营
用例
- 远程协作
服务
- 云规划/设计/实施服务
关于客户
Globus is a leading operator of guided vacations worldwide, with a history dating back to 1928 when the company founder started transporting travelers across Lake Lugano in Switzerland. The Globus family of brands, including Globus®, Avalon Waterways®, Cosmos®, and Monograms®, remains family-owned and operates 32 offices globally. The company provides escorted tours for 500,000 people annually, visiting over 70 countries across six continents. Alleigh Allie, the company's training specialist, is responsible for ensuring that thousands of travel agents worldwide are well-informed about the latest itineraries in more than 400 travel packages. Since 2004, Allie has been conducting up to 15 webinars monthly, each attended by as many as 150 travel agents, to keep them updated on the company's offerings.
挑战
Initially, Globus faced significant challenges with their existing web conferencing solution, which was complicated and unreliable. The system was not user-friendly for either the webinar leaders or the attendees, leading to numerous complaints from travel agents about poor audio quality, static lines, and connectivity issues. These webinars were crucial for educating travel agents about the company's latest travel offerings, and the ineffective communication was potentially harming revenues and the company's reputation. Additionally, the previous solution lacked the ability to synchronize audio and video recordings for online posting, which was essential for agents who could not attend live events. Globus needed a service with integrated audio, improved ease of use, high reliability, and excellent audio quality to address these issues.
解决方案
To address the challenges with their previous web conferencing solution, Globus switched to Citrix GoToWebinar with OpenVoice Integrated toll-free audio. This new solution provided several audio options for attendees, including VoIP, toll phone numbers, and optional OpenVoice toll-free audio conferencing, all working seamlessly together. GoToWebinar also offered features like a hosted registration page, branded invitation emails, self-service registration, and a one-click connection for attendees. The platform allowed for muting entrance and exit beeps and participants to reduce background noise, which was crucial for maintaining audio clarity during webinars with up to 150 attendees. One-touch recording of webinars for on-demand access was another key feature, enabling travel agents to listen to recordings at their convenience. The Citrix solution was highly reliable, ensuring easy connectivity and high-quality audio, backed by responsive customer service. This switch not only improved the webinar experience but also enhanced Globus's reputation for smooth logistics and leading-edge technology use.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Aerospace & Defense Case Study Airbus
For the development of its new wide-body aircraft, Airbus needed to ensure quality and consistency across all internal and external stakeholders. Airbus had many challenges including a very aggressive development schedule and the need to ramp up production quickly to satisfy their delivery commitments. The lack of communication extended design time and introduced errors that drove up costs.
Case Study
Porsche Announces Augmented Reality at Scale, Powered by Atheer
The usual practice for car repairs at a Porsche car dealership is to have a factory representative or regional engineer visit to help diagnose the problem, and sometimes a faulty assembly is shipped back to company HQ for damage analysis. All that costs time and money for customers and dealers alike.
Case Study
Covisint Improves Mitsubishi's Collaboration With Its Supply Chain
Mitsubishi sought to improve supplier relationships on a global basis and to offer an easy-to-use solution to interact with them. In August 2004, Mitsubishi selected Covisint’s platform to help improve sharing of information and collaborative business processes with its global suppliers. Covisint enabled Mitsubishi to provide its suppliers with immediate access to information and applications to obtain more collaborative working relationships
Case Study
Beer Distributor Improves Security, Shipping Capacity, and Service
Enjoy a beer on the upper Texas Gulf Coast, and you can probably thank Del Papa Distributing Company. Founded more than a century ago, the company today distributes 10 million cases of beer annually, from 30 suppliers. More than 375 employees work at headquarters in Texas City and two other distribution centers. The family-owned company has a simple aim: to be a great beer distribution company. So when Del Papa set out to build a new 27-acre headquarters, company leaders thought about how technology could contribute to its greatness. “We wanted the new distribution center to have a single, secure network we could use for physical security, communications, collaboration, and even monitoring the temperature of our inventory,” says Steve Holtsclaw, Manager of Information Systems for Del Papa. The old building, in contrast, had separate networks for voice, data, video, and physical security. Separate networks were expensive and got in the way of business. For example, personnel could only monitor video surveillance cameras from certain workstations. And Wi-Fi performance in the warehouse area wasn’t reliable enough for the voice-activated order-picking system.
Case Study
Aruba Cuts the Core with Microsoft Lync
Aruba's IT team purchased a telephony system which is going end-of-life and this would become a bottleneck to growth. While they began investigating modern PBX systems, they were also considering put their own Wi-Fi infrastructure to work by adopting a Unified Communications and Collaboration solution.
