Hammond Group：降低 IT 成本并提高生产力
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Aptean Ross ERP
- Pivotal CRM
技术栈
- ERP Systems
- CRM Systems
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 化学品
适用功能
- 商业运营
- 离散制造
- 销售与市场营销
用例
- 监管合规监控
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Hammond Group, Inc. 是一家全球特种化学品公司，服务于全球电池行业，并为先进的储能提供铅酸化学产品。该公司拥有超过 88 年的经验，为汽车、工业和可再生能源储能电池制造商提供服务。Hammond Group 致力于通过技术创新、以质量体系为驱动的持续改进和响应迅速的技术支持为客户提供价值。他们的客户包括财富 500 强公司和许多知名的美国品牌。该公司在美国和海外设有工厂，业务遍布全球。
挑战
全球特种化学品公司 Hammond Group 的现有 ERP 和 CRM 系统面临挑战。该公司面临着漫长的实施时间、不断增长的管理费用以及与供应商的持续争斗。该公司最初求助于 Ross ERP 的一级供应商来处理其财务运营，并求助于一家大型 CRM 供应商来处理客户服务。然而，漫长的实施时间、不断增长的管理费用以及与供应商的持续争斗迫使他们寻找替代方案。他们进行了两次 CRM 系统迁移，但均以失败告终，甚至在一次案件中不得不起诉索赔。
解决方案
Hammond Group 决定用 Aptean 取代其现有供应商，Aptean 是一家专注于中型流程制造公司且业务遍布全球的公司。他们实施了 Aptean 的 Ross ERP 和 Pivotal CRM 系统。这两种解决方案都设有门户，允许客户管理自己账户的某些元素，包括提取分析证书，这对其化工行业的众多客户来说极为重要。该公司还进行了许多额外的流程改进，使 39% 的节省更具价值。这些改进包括客户服务、全球管理、产品成本核算、产品开发、质量、法规遵从性、样品请求、技术服务以及跟踪和追踪方面的改进。
运营影响
数量效益
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