哈佛晚间货车：增强学生交通的案例研究
技术
- 机器人 - 自动导引车 (AGV)
适用行业
- 汽车
- 运输
适用功能
- 物流运输
用例
- 智慧校园
- 车辆性能监测
关于客户
本案例研究的客户是位于美国马萨诸塞州剑桥市的著名学府哈佛大学。该大学拥有大量学生、教职员工，他们需要校园内安全可靠的交通，尤其是在夜间。该大学此前已建立了晚间货车服务来满足这一需求，但正在寻求更高效、更可靠的解决方案来提高乘客满意度和车辆利用率。
挑战
哈佛大学建立了晚间车服务，为校园周围的教职员工和学生提供安全的交通。这项服务是对其固定路线服务的补充。然而，这项服务之前由 TransLoc 的 Microtransit 应用程序提供支持，但未能满足乘客和司机的期望。该大学正在寻求一种更高效、更可靠的解决方案，以提高服务的利用率、提高乘客满意度并适应不断变化的情况，例如 COVID-19 大流行。
解决方案
哈佛大学与 Via 合作为晚间货车服务提供动力。该服务使用大学运营的 12 至 14 座客货车，为学年期间夜间在校园内和附近出行的学生、教师和工作人员提供免费的按需、从角落到角落的服务。该服务取得了巨大成功，自推出以来已接待了 150,000 次乘车，并且客流量比之前的服务显着增加。在 COVID-19 大流行期间，班车取代了现有的固定路线服务，显着延长了服务时间，并将最大车辆容量减少至 50%，以允许社交距离。不到 24 小时，紧急重启就发生了。
运营影响
数量效益
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