Hott Solutions：利用物联网改变房地产咨询业
技术
- 基础设施即服务 (IaaS) - 云数据库
适用行业
- 建筑物
- 电信
适用功能
- 设施管理
用例
- 库存管理
服务
- 系统集成
关于客户
Hott Solutions 是一家位于加利福尼亚州圣马特奥的咨询公司，成立于 2012 年。该公司专门为房地产公司提供全面的 Yardi 帮助台服务。他们的客户范围从只有 50 名员工的小公司到拥有多达 3,000 名员工的大公司。该公司的专业知识涵盖 Yardi 的各个方面，从多租户和商业物业管理模块到高级和军事住房以及自助存储单元租赁的专门应用程序。创始人 David Hott 曾任一家商业地产公司的 CIO，对 Yardi 物业管理解决方案拥有丰富的知识。
挑战
Hott Solutions 是一家专门为房地产公司提供 Yardi 物业管理软件的咨询公司，其企业 VoIP 电话系统面临着挑战。该系统已达到使用寿命，公司需要更换。 Hott Solutions 想要的不仅仅是 VoIP 解决方案。他们正在寻找一个可以与客户支持平台 Salesforce 的 Desk.com 集成的系统，以简化他们的帮助台操作。该公司为拥有 50 至 3,000 名员工的房地产公司提供全面的 Yardi 帮助台服务，因此对高效、集成解决方案的需求至关重要。
解决方案
Hott Solutions 在 RingCentral for Desk 中找到了解决方案。这种基于云的呼叫中心解决方案使公司能够完全消除电话硬件，因为每个员工的计算机都配备了 RingCentral for Desk。电话系统与 Desk.com 的集成使该公司能够显着简化其服务台运营。当有电话打入时，客服人员可以立即查看有关呼叫者的所有现有信息，包括过去的支持活动，因为 RingCentral 与 Desk 集成。这种集成还允许 Desk 自动生成支持票证，然后代理即可处理该票证。从旧的 VoIP 系统到 RingCentral 的过渡是无缝的，帮助台队列和号码移植很快就设置好了。
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