Hydro Ottawa lights up the future of work with Gemini for Google Workspace
公司规模
Large Corporate
地区
- America
国家
- Canada
产品
- Google Workspace
- Gemini for Google Workspace
- Google Meet
技术栈
- Generative AI
- Cloud Collaboration Tools
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 分析与建模 - Generative AI
- 平台即服务 (PaaS) - 连接平台
适用行业
- 公用事业
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
- 预测性维护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Hydro Ottawa is a key player in managing the critical infrastructure of Canada's capital city, providing electricity to 364,000 homes and businesses. Established in 1916, the company has a long-standing commitment to delivering safe and reliable power. As a large corporate entity, Hydro Ottawa prioritizes security and innovation in its operations. The company is known for its zero-risk approach to adopting new technologies, ensuring that any integration aligns with their core mission of providing dependable services. Hydro Ottawa's decision to adopt Google Workspace and participate in the Gemini for Google Workspace pilot reflects its forward-thinking approach to leveraging technology for enhanced collaboration and productivity.
挑战
Hydro Ottawa, responsible for distributing electricity to 364,000 homes and businesses in Canada's capital, faced the challenge of maintaining secure and efficient operations while adopting new technologies. The company needed a collaboration platform that could support remote work during the COVID-19 pandemic and beyond. With a focus on security and reliability, Hydro Ottawa sought to integrate generative AI into their operations to enhance productivity and service delivery. The challenge was to find a solution that could handle unstructured data securely and provide value across various business functions.
解决方案
Hydro Ottawa adopted Google Workspace as its primary collaboration platform in 2020, starting with Google Meet to facilitate remote communication during the COVID-19 pandemic. The platform quickly became integral to the company's operations, supporting nearly all communication and collaboration needs. In 2024, Hydro Ottawa joined the Gemini for Google Workspace pilot to explore the potential of generative AI in enhancing productivity. The pilot began with 50 participants and expanded to over 100 as the value of Gemini became evident. The AI tool was deployed across all divisions, enabling teams to create job posts, conduct research, write policies, generate content, and summarize documents. The integration of Gemini into the side panel of Workspace applications further streamlined tasks like email summarization and information retrieval from shared drives.
运营影响
数量效益
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