技术
- 分析与建模 - 计算机视觉软件
- 机器人 - 直角坐标机器人
适用行业
- 教育
- 运输
用例
- 公共交通管理
- 虚拟培训
服务
- 培训
关于客户
ICEFLO是Agenor开发的SaaS产品。它自 2008 年开始运营,协助大型组织管理复杂的技术变革事件。该平台主要用于规划和实施大规模技术割接,取代电子表格、电子邮件、即时消息和电话会议等传统通信方式。该团队由 Jackie 领导,负责培训客户如何使用 ICEFLO。他们需要一种可以加快培训过程并传递给客户以供将来培训之用的工具。
挑战
ICEFLO 是一款 SaaS 产品,自 2008 年以来一直是技术领域的重要参与者,帮助大型组织管理复杂的技术变革事件。它作为一个协作平台,用于构建、演练、部署和审查技术转换计划,取代了电子表格、电子邮件、即时消息和电话会议等传统的脱节通信方式。然而,如何在短时间内培养大量用户,该公司面临着巨大的挑战。由 Jackie 领导的团队需要一种可以加快培训过程并可以传递给客户以供将来培训之用的工具。此外,ICEFLO 背后的公司 Agenor 需要能够有效创建培训材料的软件,以便在一个月内就三个特定模块对客户进行培训。
解决方案
为了应对这一挑战,Colin 和他的团队转向了 ScreenSteps,一款内容创建软件。 ScreenSteps 桌面编辑器具有内置的屏幕捕获和图像注释功能,用于创建综合培训材料。该软件允许团队无缝插入屏幕截图,使用箭头、标注和方向创建图像注释,并生成包含视觉效果说明的文本字段。它还可以创建易于遵循的清单和目录、可折叠部分以根据学员隐藏不必要的培训材料,以及包含来自 Vimeo、YouTube、Wistia 等平台的视频、GIF 等。 Jackie 和她的团队使用 ScreenSteps 有两个主要目的:支持客户培训以及通过在 ICEFLO 中嵌入 ScreenSteps 链接来支持使用和响应票证。
运营影响
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