技术
- 分析与建模 - 过程分析
适用行业
- 金融与保险
- 矿业
用例
- 租赁金融自动化
- 物料搬运自动化
关于客户
英迈国际是全球科技巨头,交易额达500亿美元。该公司处理数百万份销售和采购订单,使执行成为其运营的一个关键方面。英迈国际的使命是为客户兑现技术承诺。该公司拥有庞大的员工队伍,有超过 3,000 名员工,由于 COVID-19 大流行,他们不得不从 100% 办公室环境过渡到 100% 远程环境。该公司拥有 40 年的历史,其间许多流程都是不断发展而不是有意设计的,导致效率低下且缺乏优化。
挑战
全球科技巨头英迈国际在优化订单到现金流程方面面临着挑战。该公司的交易量达数十亿,必须处理数百万份销售和采购订单,因此执行成为其运营的一个关键方面。然而,他们的许多流程并不是有意设计的,而是在公司 40 年的历史中不断演变的。这导致效率低下和缺乏优化。该公司的使命是为客户兑现技术承诺,但现有流程阻碍了他们专注于客户互动和推动数字化转型的能力。此外,COVID-19 大流行带来了前所未有的破坏,迫使该公司在两小时内将 3,000 名员工从 100% 办公室环境转移到 100% 远程环境。这种突然的转变需要重大的流程转变。
解决方案
Ingram Micro 向 Celonis EMS 寻求帮助,以寻找其订单到现金流程的优化和自动化机会。公司在全球商业服务 (GBS) 团队内建立了流程卓越中心 (COE)。通过这些卓越中心,他们发现了整个企业效率低下的问题,并利用这一洞察力简化了所有运营。他们还与特定国家/地区的团队密切合作,寻找最适合帮助他们实现目标的指标。这些对话中出现的一个焦点领域是营运资金。通过使用流程挖掘来改善营运资金,他们能够推动现金流和世界各地团队的利润。为了应对 COVID-19 大流行,该公司必须重新审视许多流程,以适应新的远程工作条件。例如,必须为虚拟工作流程完全重建入职流程。
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