哥伦比亚大学师范学院创新通信解决方案
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 建筑物
- 教育
适用功能
- 产品研发
用例
- 自主运输系统
- 智慧校园
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
哥伦比亚大学师范学院成立于1887年，是美国历史最悠久、规模最大的教育研究生院。学院拥有学生人数 5,300 人，近 130 年来一直处于教育前沿。它在学生参与度、学习的营养需求、枪支暴力和认知学习等领域拥有领先的教职人员。该学院在新加坡和中国开设硕士学位课程，其教师遍布世界各地。该学院也是 Google Apps for Education 客户。
挑战
哥伦比亚大学师范学院是美国历史最悠久、规模最大的教育研究生院，其遗留的 PBX 系统面临着挑战。该学院正在寻找一种敏捷、轻量级且基于云的解决方案，从而消除对昂贵的基于站点的硬件的需求。新系统需要提供灵活性和更快地提供新服务的能力，而不必担心大量的资本支出。新电话系统的一个关键要求是与 Google 的兼容性，因为该学院是 Google Apps for Education 的客户。该学院还需要一个支持流动性的解决方案，因为它在新加坡和中国开设硕士学位课程，并且其教职人员在全球范围内出差。此外，该学院希望利用新系统来提高校园安全。
解决方案
该学院选择 RingCentral 作为其新的电话系统，因为它具有基于云的特性、可定制性、移动性以及与 Google 的集成。 RingCentral 是“G Suite 推荐”计划的一部分，因其高安全性、可靠性以及与 Google 业务工具的集成质量而入选。这种集成使用户之间的协作变得更加容易，使他们能够单击电子邮件并进行电话交谈或加入在线会议。 RingCentral 对移动性的支持是其选择的另一个原因，因为它将迎合学院的全球运营。为了提高校园安全，学院使用其 API 定制了 RingCentral。 RingCentral 专业服务设置了该系统，当 RingCentral 帐户上的任何电话拨打 911 时，都会自动向校园值班保安人员发送一条短信，以便他们能够立即到达现场。
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