ITAC 通过 Nintex Promapp® 进行流程管理转型
技术
- 分析与建模 - 过程分析
- 应用基础设施与中间件 - 事件驱动型应用
适用行业
- 教育
- 金融与保险
适用功能
- 采购
用例
- 施工管理
- 过程控制与优化
服务
- 培训
关于客户
ITAC 是一家总部位于美国的顶级设计建造公司。该公司从事工业工程和建筑服务行业。 ITAC 以其专有的有保证的项目管理 (APM®) 流程而闻名，该流程是一种消除资本项目风险的系统方法。这种方法经过三十年的测试和完善，是 ITAC 的一个关键差异化因素。该公司的指导原则是为客户提供不会出现预算或进度意外的设计-建造流程。作为一家不断发展的企业，ITAC 面临着快速培训新员工了解公司流程和程序的挑战。
挑战
ITAC 是一家一流的设计建造公司，在管理其流程方面面临着重大挑战。该公司拥有丰富的机构知识和众多流程，但缺乏集中化、数字化的流程管理解决方案。当新员工入职并确保始终遵循公司专有的有保证的项目管理 (APM®) 流程时，这一问题尤其严重。 APM® 流程是 ITAC 的一个关键差异化因素，它通过系统地消除可能破坏项目执行计划的未知因素来降低资本项目的风险。然而，公司的流程分散在各种媒介中——一些记录在活页夹中，另一些记录在电子邮件中，还有一些只是保留在长期员工的脑海中。由于缺乏标准化和集中的存储库，因此很难快速培训新员工并确保 APM® 方法的一致应用。
解决方案
为了应对这一挑战，ITAC 转向 Nintex Promapp®，一种流程管理工具。该公司首先对代表各个部门的 25 名员工进行了关于该工具使用的培训。然后，他们开始制定更简单的流程，例如时间表和 PTO 请求。随着该工具得到更广泛的推广，成立了一组“ProMaster”，以确保流程正确映射并与公司的标准化措辞和格式保持一致。该公司还以部门为单位主办了流程图马拉松或“Promapp 马拉松”，以支持采用和实施。每周，所有部门都会举办专门的 Nintex Promapp® Hour 来开发流程、讨论进展并分享更新。到目前为止，ITAC 已映射了 1100 多个流程，并使用 Nintex Promapp® 发布了近 500 个流程。该工具现已成为公司新员工入职培训的一部分，并在整个流程中使用。
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