Jazz 通过 WhatsApp Business 平台改善客户服务并降低成本
技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 电信
适用功能
- 销售与市场营销
关于客户
Jazz 是一家拥有超过 5900 万用户的电信服务公司。他们为预付费和后付费客户以及个人和企业客户提供服务。
挑战
Jazz 是巴基斯坦最大的移动网络运营商，希望为其 5900 万用户提供自助服务选项，以增强整体客户体验。
解决方案
Jazz 集成了 Infobip 的 WhatsApp Business Platform，为其客户提供自助服务选项。客户可以向 WhatsApp 上的指定号码发送消息，并收到自动菜单选项以继续操作。
运营影响
数量效益
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