JDA 支持服务最大限度地减少 Tilly's 的停机时间并最大限度地提高解决方案性能
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- JDA Merchandise Management System (MMS)
- JDA Allocation
- JDA Support Services
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 库存管理系统
适用行业
- 零售
适用功能
- 销售与市场营销
用例
- 库存管理
- 零售店自动化
服务
- 系统集成
- 培训
关于客户
Tilly's 是一家领先的西海岸风格服装、鞋类和配饰专业零售商。该公司提供来自冲浪、滑板、越野摩托车和生活方式服装行业顶级品牌和商品的最大品种之一。Tilly's 经营着 180 家门店，并在 tillys.com 上在线销售其产品。该公司成立于 1982 年，总部位于加利福尼亚州欧文市。2012 年，Tilly's 报告的净销售额为 4.673 亿美元，比上一年增长了 16.6%。
挑战
Tilly's 是一家领先的西海岸风格服装、鞋类和配饰专业零售商，该公司希望利用 JDA 支持服务来确保 JDA 商品管理系统 (MMS) 和 JDA 分配始终保持高性能。该公司希望通过电话或网站快速提交和解决问题，确保规划和分配流程不间断地执行，访问自助式 JDA 资源（包括网络研讨会和知识库），以随时了解 JDA 解决方案，并提高对解决方案功能的了解，以获得更好的结果。
解决方案
JDA 支持服务提供产品专家、技术人员和运营专家的指导。他们使用最先进的流程和工具快速诊断问题。Tilly 可以全天候访问 JDAUser.com 以获得在线案例支持以及产品信息、知识库数据库、网络研讨会档案和特别兴趣小组论坛。这帮助他们快速高效地解决问题，并通过 JDA 资源不断提高他们的解决方案知识。
运营影响
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