改变电信行业的客户体验：Jio Digital 凭借 Haptik 的 WhatsApp 聊天机器人取得成功
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电信
适用功能
- 采购
- 销售与市场营销
用例
- 对话机器人
关于客户
Jio Digital 是 Jio 的数字平台，是印度的一家电信公司。他们拥有庞大且多元化的客户群，为 5G、4G 和 Jio Fiber 客户及其合作伙伴提供服务。
挑战
对于希望保持市场份额的电信提供商而言，提供卓越的客户体验至关重要。由于客户群多样化，这构成了挑战。此外，快速准确地解决查询比以往任何时候都更加重要。 Jio Digital 认识到了这一点，并将个性化作为首要任务，从而在竞争中脱颖而出。
解决方案
Jio Connectivity 和 Haptik 合作开发了 WhatsApp 聊天机器人，可以快速响应客户的查询，从而增强客户体验。除此之外，Haptik 的主动消息传递帮助 Jio Digital 与其用户开始无缝对话。该聊天机器人集成了 900 多个独特意图和 7000 多个变体，以促进无缝的客户交互。
运营影响
数量效益
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