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Eureka Forbes 通过 WhatsApp 聊天机器人彻底改变了客户体验
COVID-19 的爆发引发了客户对安全纯净水的兴趣，以及对净水器的兴趣。为了应对查询量的增加，Eureka Forbes 希望以更快、更有效的方式回答客户查询。 Eureka Forbes 希望利用 AI 和 ML 来增强查询分辨率并提高客户参与度。 Eureka Forbes 希望通过减少首次响应时间并提供定制且快速的查询解决方案来提高客户满意度。通过采用人工智能驱动的聊天机器人解决方案，Eureka Forbes 希望提供准确且精确的品牌赞助。
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CARS24 如何利用聊天支持来推动销售并改善客户体验
在 COVID-19 大流行期间，CARS24 的服务需求激增，导致支持量增加，客户查询的等待时间更长。
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Jio Health Hub 通过 WhatsApp 聊天机器人扩大用户群
Jio Health Hub 希望以用户喜欢的语言为其提供信息和支持。他们还希望通过 WhatsApp 获取用户并增加注册量，并增加 Jio Health 应用程序的流量。除了回应新客户的询问外，该团队还希望为客户提供一种简单的方式来预约咨询和访问报告。
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利用人工智能驱动的聊天机器人提高客户满意度
客户期望不断提高，对呼叫中心的依赖增加
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利用 Haptik 的人工智能聊天机器人增强客户参与度并简化销售
Tally Solutions 希望通过最大限度地减少重复查询来提高网站访问者的参与度并减轻现场客服人员的负担。
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提高效率和客户体验：苏黎世保险凭借 Haptik 对话式解决方案取得成功
有效地满足客户的保险需求对于保险公司来说至关重要，因为人们经常在发生事故、疾病或自然灾害后联系保险提供商。除了解决其他几个关键业务挑战之外，苏黎世还寻求能够在客户有需要时为其提供服务。确保客户服务 24/7 全天候可用，以便在工作时间和非工作时间处理查询。立即解决客户的疑问，同时提供相关信息和指导。为客户提供无缝且轻松的支持，从而提高客户满意度。
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彻底改变在线购物：JioMart 在 WhatsApp 上的端到端体验
JioMart是一个在线购物平台，旨在为数百万印度公民提供简单便捷的购物体验。他们希望在扩大客户群的同时优先考虑客户满意度和便利性。
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利用 Haptik 的聊天机器人增强客户支持和客户体验：StarHub 案例研究
StarHub 的客户支持是手动且陈旧的，导致等待时间更长、客户不满意以及流失率较高。代理商必须在多个平台之间切换，并且无法与客户共享技术图表和照片。
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革新保险服务：Kotak Life 的 WhatsApp 解决方案
Kotak Life Insurance Company 希望通过 WhatsApp 提供个性化保险服务，包括保单信息、报价和直接购买保单。
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塔塔共同基金如何通过人工智能聊天机器人实现 58% 的参与度增长
塔塔共同基金面临的挑战是通过提供更快的查询解决方案并最大限度地减少人为干预来改善客户体验。他们希望每月的客户呼叫量减少 70%，并且需要一个可以与现有客户支持基础设施集成的人工智能驱动的解决方案。
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通过人工智能驱动的聊天机器人提高客户保留率：Hathway 和 Haptik 的案例研究
分析和回答客户查询的漫长过程导致响应时间变慢、解决方案延迟和成本上升。 Hathway 希望改进票务系统并减少顾客在此过程中的等待时间。目的是减少首次响应时间并提供即时查询解决方案。 Hathway 希望提供全天候的常见问题解答，以提高客户满意度。我们的期望是看到铅的增加并建立销售渠道。
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利用 Haptik 的聊天机器人彻底改变健身和健康
处理 covid-19 大流行最严重时期激增的用户查询，并提供高价值用例来推动参与度和健康的生活方式。
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Haptik 如何构建 WhatsApp 聊天机器人来对抗印度的 COVID-19
当前的挑战是确保人们不会对 COVID-19 的症状、预防措施和补救措施产生误解。印度政府 (GOI) 希望通过向公众提供准确的信息来消除恐慌和错误信息。
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Haptik 的聊天机器人解决方案如何帮助 Netmeds 将 FRT 提高 99% 并节省 2600 多个代理时间
在 COVID-19 大流行最严重的时期，Netmeds 经历了指数级增长，其客户群增长了 10 倍。其主要挑战是传入流量激增导致座席负载增加、自动化简单查询以减少座席负载、提供 24/7 客户支持以及提高解决率和首次响应时间 (FRT)。
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使用人工智能购物助手增加添加到购物车的数量
Tata CliQ 每天吸引成千上万的访问者访问其网站和移动应用程序。然而，访客会话转化为交易的比率低于预期。
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使用 WhatsApp 聊天机器人让在线投资变得更轻松
Upstox 是亚洲最大的投资平台，希望与不断增长的不活跃客户群进行互动，并改善现有客户的交易体验。他们还希望探索新的营销渠道，例如 WhatsApp，以吸引和吸引新用户。
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CEAT 的成功：利用 WhatsApp 聊天机器人产生优质潜在客户
CEAT 是一家领先的轮胎制造商，希望与客户进行有效且引人入胜的对话，以收集高质量的潜在客户、提高转化率并扩大品牌在消息传递平台上的影响力。
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利用 Haptik 的聊天机器人解决方案增强客户体验和效率
对于 IIFL 来说，提供即时查询解决方案和提高客户支持效率至关重要。不断增长的客户查询也给呼叫中心运营带来了压力，导致运营成本更高。为了应对这些挑战，IIFL 寻求通过实施更有效的解决方案来增强客户支持。即使是低接触的基本查询也可能会延迟获得支持。目的是将人工代理从处理低接触查询中解放出来，从而使他们能够专注于解决更复杂的查询。目标是最大限度地减少人为干预的必要性并减少出错的可能性。
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改变电信行业的客户体验：Jio Digital 凭借 Haptik 的 WhatsApp 聊天机器人取得成功
对于希望保持市场份额的电信提供商而言，提供卓越的客户体验至关重要。由于客户群多样化，这构成了挑战。此外，快速准确地解决查询比以往任何时候都更加重要。 Jio Digital 认识到了这一点，并将个性化作为首要任务，从而在竞争中脱颖而出。
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Jio Fiber 的 WhatsApp 聊天机器人：彻底改变电信行业的客户支持
Jio Fiber 希望为其客户提供无缝支持并缩短解决时间
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革新金融科技：Ring 如何利用对话平台增强客户体验
Ring 面临的挑战是为其多元化的客户群提供及时的查询解决和满意的客户体验。他们希望提高首次响应时间并确保 24/7 品牌可用性。
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Hero Electric Ups Its Lead Generation Game with WhatsApp
Hero Electric was facing challenges in providing quick and efficient customer support without compromising service quality. The company was heavily dependent on dealers for sales, which they wanted to reduce by taking charge of sales directly. Inconsistent handling of customer issues led to longer wait times, increased customer dissatisfaction, and a high churn rate. Additionally, agents were unable to share technical diagrams and photos with customers, affecting their productivity. Establishing a reliable source of leads to reduce dependency on dealers was crucial.
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JioMart - First Ever End-to-End Shopping Experience on WhatsApp
JioMart recognized that accessibility and an omnichannel approach were crucial in making shopping easy for every Indian citizen. The primary aim was to simplify online shopping and capture a previously untapped market. To meet the increasing expectations of customers who are willing to make purchases on social platforms and expect personalized experiences similar to those they receive in stores. In addition to new customer acquisition, JioMart also prioritized customer retention, repeat purchases, and loyalty. With an eye on diversifying beyond just groceries, JioMart also sought to promote its offerings in other categories.
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How Tata Mutual Fund Achieved 58% Growth in Engagement
Tata Mutual Fund aimed to enhance customer experience by providing faster query resolution and reducing human intervention. They sought a 70% reduction in monthly customer calls and wanted to engage customers on preferred channels like Messaging & WhatsApp. The solution needed to integrate with existing customer support infrastructure and offer an easy way to resolve customer queries.
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How IIFL Enhanced CX with Haptik’s Omnichannel Solution
Offering immediate query resolution and making customer support efficient were paramount for IIFL. The growing number of customer queries also put a strain on their call center operations, leading to higher operational costs. To address these challenges, IIFL sought to enhance their customer support by implementing a more effective solution. Even low-touch, basic queries were subject to delays in receiving support. The objective was to free up human agents from addressing low-touch queries, thereby enabling them to focus on resolving more complex queries. The goal was to minimize the necessity of human intervention and decrease the potential for errors.
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How GOI Built the World’s Largest WhatsApp Chatbot to Fight Against COVID-19
The Government of India faced a significant challenge in curbing panic and misinformation during the COVID-19 pandemic. The novelty of the virus led to widespread misinformation about its symptoms, precautionary measures, and remedies, causing panic among the population. The government needed a solution that could handle the scale and diversity of COVID-19 queries in both English and Hindi, ensuring that people received accurate information about the disease. The challenge was to provide a platform that could address the public's concerns and queries effectively, preventing misinformation and panic.
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How Linden Lab Improved User Experience with Haptik
The success of a virtual world like Second Life depends on user interaction. Each time a Resident faces an issue, their focus is taken away from Second Life to search for a solution. This reduced user engagement, especially within a large knowledge base like Second Life’s. There was a need to offer the fastest and most accurate customer support possible, enhance UX, and reinforce customer support while making Residents not necessarily wait for a support ticket.
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Equinox Saw a Huge Spike in Leads with Haptik
Equinox Hotels offers a wide range of amenities, including spa treatments, fitness classes, and dining options. Guests often have questions about these services when planning their trips. The marketing team aimed to enhance website bookings and conversions by proactively informing visitors about the hotel's exceptional amenities. Additionally, guests frequently have specific requests before check-in, but the existing setup did not facilitate easy communication of such requests. The team also wanted to reduce the number of on-property phone calls resulting from pre-arrival inquiries about bookings, hotel location, payment, and cancellations.
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Jio Health Hub Grows Its User Base with WhatsApp
Jio Health Hub was looking to offer its users information and support in their preferred languages. Given the widespread popularity of WhatsApp, which is widely used across both urban and rural India owing to its user-friendly interface, they saw an opportunity to leverage this platform to disseminate information and attract more users to the Jio Health App. The Jio Health Hub team also wanted to acquire users and boost registrations via WhatsApp and drive traffic to the Jio Health App. Along with responding to inquiries from new customers, the team also was looking to provide a simple way for customers to book consults and access reports.
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How a Leading Insurance Company Improved Efficiency & CX
Catering to customers' insurance needs effectively is vital for insurance companies, especially as people often reach out to insurance providers after an accident, illness, or natural calamity. Zurich sought to serve its customers in their moment of need while addressing several key business challenges. These included ensuring 24/7 availability of customer care to attend to queries during and outside business hours, instantly resolving customer queries while providing relevant information and guidance, and making support seamless and easily accessible to customers to boost customer satisfaction.
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