利用 Haptik 的聊天机器人增强客户支持和客户体验：StarHub 案例研究
技术
- 机器人 - 轮式机器人
适用行业
- 电信
适用功能
- 销售与市场营销
用例
- 对话机器人
关于客户
StarHub 是一家领先的新加坡本土公司，拥有超过 200 万客户。他们希望增强客户体验并在消息传递渠道上提供及时支持。
挑战
StarHub 的客户支持是手动且陈旧的，导致等待时间更长、客户不满意以及流失率较高。代理商必须在多个平台之间切换，并且无法与客户共享技术图表和照片。
解决方案
Haptik 的聊天机器人通过提供对 Facebook 和 WhatsApp 等消息传递渠道的支持来提供解决方案。该聊天机器人可以回答各种服务的查询，并以其独特的意图和预先构建的旅程提供更快的解决方案。
运营影响
数量效益
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