Kaiser Permanente 借助 ProcessMaker 获得对业务流程的全面控制和可见性
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- ProcessMaker
技术栈
- Low-code BPM
- Workflow Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 软件设计与工程服务
关于客户
Kaiser Permanente 是一家美国综合管理式医疗联盟，由三个不同但相互依存的团体组成，致力于提供最高效、最有效的患者护理。Kaiser Foundation Health Plan, Inc. (KFHP) 及其地区运营子公司 Kaiser Foundation Hospitals 和地区 Permanente Medical Groups 是美国最大的非营利性医疗计划之一，为 1240 万会员提供服务。该公司 2019 年的年收入为 845 亿美元，拥有 304,874 名员工，服务于美国 50 多个本地市场。该公司的任务是组织位于不同地区的三个相互依存的团体之间的关键财务流程。
挑战
Kaiser Permanente 为美国 50 多个地方市场提供服务，其任务是组织位于不同地理位置的三个相互依赖的团队之间的关键财务流程。诸如评估设备和资本请求或重组人力资源等流程都存在效率低下的问题，导致审批和审核时间拖延、沟通不畅以及严重缺乏透明度。Kaiser Permanente 的几个内部流程都是从电子表格开始的，其中不乏带有复杂指令的单元格。由于团队成员手动将电子表格传递到上层，频繁在用户之间来回移动数据，因此复杂的模板使得很难识别过程中的错误。这种非正式的结构使得很难确定待处理项目的确切进度，导致未经检查的文件滞留在收件箱中。笨重的电子表格难以解读，并且缺乏清晰的审计日志。
解决方案
Kaiser Permanente 意识到非正式结构需要改变，因此他们求助于 ProcessMaker。ProcessMaker 专业服务团队定制了三个新的工作流程，以消除困扰 Kaiser Permanente 金融服务团队生产力的手动任务。使用量身定制的工作流程自动化，Kaiser Permanente 将四个最重要的财务流程转变为自动化工作流程，目前每年处理超过 5,000 起案件。ProcessMaker 为 Kaiser Permanente 提供了构建模块，以将急需的结构引入其财务流程。ProcessMaker 无需费力完成不必要的手动任务，而是减少了请求从提交到批准所需的步骤数。自动化通过根据请求类型动态调整管理批准要求，帮助简化了多层级批准流程。
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