Infobip > 实例探究 > KINZ：利用 Infobip 的全渠道平台简化数据验证和身份验证

KINZ：利用 Infobip 的全渠道平台简化数据验证和身份验证

技术

网络与连接 - 5G
平台即服务 (PaaS) - 应用开发平台

适用行业

国家安全与国防
电信

适用功能

质量保证

用例

人员跟踪与监控
实时定位系统 (RTLS)

关于客户

KINZ 是约旦第一个提供全面、准确商业信息的 CRM 门户。他们优先考虑数据的完整性和准确性，并为该地区的各个部门提供服务。

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挑战

KINZ 面临手动且脱节的数据验证和客户身份验证流程的挑战，导致成本增加、生产力下降以及过度依赖电话。他们还需要确保登录阶段的安全客户端验证。

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解决方案

KINZ 实施了 Infobip 的全渠道通信平台，该平台实现了流程自动化、收集和统一数据并验证现有客户。该平台包括通过 People CDP 收集和更新客户数据、通过 Moments 自动进行客户互动、通过 IVR 和 WhatsApp Business 进行电话验证，以及通过 SMS 进行双因素身份验证 (2FA)。

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运营影响

The implementation of Infobip’s single platform resulted in a unified omnichannel communication approach that significantly improved KINZ's data validation and verification process. The platform enabled friction-free collection and unification of data, automatic real-time data updates, and a seamless validation process with IVR via Voice and WhatsApp Business as a failover. The automation-human hybrid approach empowered agents to deal with more complex queries, improving their efficiency by 20%. The two-factor authentication (2FA) over SMS during signup ensured a secure customer experience and data protection. Overall, the new system led to a 50% reduction in operational costs and a 30% conversion rate.

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数量效益

50% reduction in operational costs
30% conversion rate
20% increase in efficiency of call center agent performance

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