Krispy Kreme Ensures Fresh Doughnuts with Reliable IT Systems and Assure iTERA HA
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Assure iTERA HA
- EDI Integrator® from EXTOL International Inc.
技术栈
- IBM i servers
- EDI solution from EXTOL
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 食品与饮料
适用功能
- 商业运营
- 物流运输
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 系统集成
- 培训
关于客户
Krispy Kreme Doughnuts is a well-established brand headquartered in Winston-Salem, North Carolina, with a significant international presence. The company operates in the restaurant industry and is known for offering nearly 30 varieties of hot, fresh doughnuts. With a workforce of 4,759 employees, Krispy Kreme produces 7.5 million baked goods daily and operates 395 company-owned and franchise stores. The company is publicly traded on the NYSE under the symbol KKD. Krispy Kreme's business environment is characterized by its aggressive inventory control process, ensuring that customers receive the freshest baked goods possible. The company manages a complex supply chain with sophisticated technology, requiring 100 percent system reliability to maintain its operations. Krispy Kreme's operations span across the US and eight other countries, with products sold in store-factories, satellite locations, and supermarkets. The company's commitment to quality and freshness is central to its brand-building efforts.
挑战
Krispy Kreme Doughnuts faces a critical challenge in maintaining its reputation for serving hot, fresh doughnuts at any time of the day. The company operates a complex supply chain that requires 100 percent system reliability to ensure the timely delivery of fresh inventory. Any disruption in system availability could negatively impact their operations, especially given their aggressive inventory control process that involves replacing products that are just a few hours old. The company manages its wholesale operations with an EDI solution from EXTOL running on an IBM i server, supporting 400 users. Additionally, Krispy Kreme relies on an electronic billing system to generate thousands of invoices monthly for large retail outlets, where delayed billings could severely impact cash flow. The company sells its products in numerous locations across the US and eight other countries, making system reliability crucial for maintaining supply chain integrity and avoiding disruptions that could harm their wholesale operations.
解决方案
To address the challenge of maintaining system reliability, Krispy Kreme decided to implement Assure iTERA HA from Precisely. This decision was based on recommendations from trusted sources familiar with the product. The implementation involved installing the product on Krispy Kreme's production IBM i server and remotely on a backup system, with assistance from technicians at Precisely's development and training facility in Salt Lake City, Utah. The installation process was straightforward, requiring only system access for the technicians to handle the setup. Krispy Kreme's IT team, consisting of only 28 people, needed a solution that could be managed with minimal effort. Two technicians from Krispy Kreme attended a three-day training session in Salt Lake City, where they configured their own machines remotely with guidance from a knowledgeable mentor. This approach to training provided a thorough understanding of the HA environment, enabling Krispy Kreme to manage the system effectively. The backup machine is located in a separate building several miles away from the production computer, connected via a 100-megabyte Ethernet link. Despite a 12-hour downtime in the data communications line, the system was able to replicate over 12 million transactions without errors, demonstrating the resilience and reliability of the Assure iTERA HA solution.
运营影响
数量效益
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