领先的 SaaS 提供商采用 Aviatrix 实现多云就绪并提高客户满意度
公司规模
Large Corporate
国家
- Worldwide
产品
- Aviatrix Cloud Network Platform
- Aviatrix Controller
- Aviatrix AMI
技术栈
- Cloud Service Providers (CSPs)
- CloudFormation
- Terraform automation
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 连接平台
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
适用行业
- Software
适用功能
- 商业运营
- 销售与市场营销
服务
- 云规划/设计/实施服务
- 系统集成
- 测试与认证
关于客户
本案例研究中的 SaaS 提供商的业务是利用先进的人工智能处理客户数据，提供可操作的业务洞察，帮助用户实现收入最大化，其客户遍布全球。着眼于未来，该公司将业务从本地转移到单一云服务提供商 (CSP)。最终，他们面临着不可避免的问题：最终客户要求在客户选择的 CSP 平台上提供服务。SaaS 提供商的业务领导层要求实现多云敏捷性。客户需要在快速变化的环境中快速、一致地获得服务，否则 SaaS 提供商可能会损失数百万美元的净新收入。
挑战
SaaS 提供商面临着满足多云服务交付需求的挑战，这导致在额外云中使用原生云结构的复杂性呈指数级增长。这导致员工重新培训和业务需求进一步降低了 SaaS 提供商云 IT 团队的敏捷性。仅加入一个额外的 CSP 就会导致网络架构不一致，并造成运营效率低下，因为许多现有的自动化需要为新的 CSP 环境进行重构。SaaS 提供商希望创建一个服务交付基础设施战略，以最简单、最一致的基础设施运营提供最佳的最终客户体验，扩展至其增长目标，同时确保将安全、财务和声誉风险降至最低。
解决方案
该 SaaS 提供商采用了简化的多云策略，即 Aviatrix，能够在一天内加入新的云服务提供商 (CSP)，并智能地对所有云中的本机网络结构进行编程。通过从单一云转变为多云网络和安全架构，支持运行关键任务应用程序所需的灵活性和安全性，缩短了上市时间。该 SaaS 提供商现在可以自动完成新客户的入职、配置安全 VPN 并在几天内（而不是几周）为最终客户解决任何重叠 IP 问题。该 SaaS 提供商现在正在扩展其多云环境，对 Aviatrix Controller 智能管理网络正确性的能力充满信心，从而实现可靠的端到端连接，正如最初预期的那样。
运营影响
数量效益
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