美国领先银行确保关键时刻的用户体验和 VPN 性能
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ appliances
技术栈
- VPN
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
服务
- 系统集成
关于客户
该客户是一家美国银行，为全球 7000 多万客户提供金融、保险、投资、抵押和贷款服务。该银行的员工精通技术，利用一套业务应用程序来支持客户越来越喜欢的金融交易数字平台。该银行是 nGeniusONE 的长期客户，整个企业的信息技术 (IT) 团队都使用 NETSCOUT 智能可视性和实时分析来主动监控、故障排除和服务保证。
挑战
当 COVID-19 疫情迫使管理层指示员工在家办公时，该银行面临着重大挑战。这导致该银行虚拟专用网络 (VPN) 的使用量达到前所未有的水平，给 IT 团队带来了可见性和监控方面的挑战。随着越来越多的员工和客户开始依赖数字平台进行金融交易，该银行的 IT 团队必须确保提供一致、高质量的服务。该银行的财务生存与其成功处理网上银行、账单支付服务和其他金融交易的能力变得更加紧密，这些交易现在对有财务需求的客户至关重要。
解决方案
该银行利用与 NETSCOUT 的长期业务合作伙伴关系来应对这些不断升级的业务需求。他们利用现有的 nGeniusONE 网络链路和数据中心位置视图来规划适当的带宽升级。他们还评估了早期的 nGeniusONE 分析和报告，以确定需要类似网络容量增强的 VPN 架构元素。该银行从互联网接入链路到数据中心网络核心战略性地部署了专用的 InfiniStreamNG (ISNG) 设备，以支持当今业务交易量所需的 100G 速度。
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