技术
- 应用基础设施与中间件 - 事件驱动型应用
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 物流运输
- 采购
用例
- 库存管理
- 搜救
关于客户
本案例研究的客户是德克萨斯州儿童医院,该医院是美国最大的儿科医院之一。医院负责大量患者和工作人员的护理和安全,因此制定有效的应急管理计划至关重要。为了确保在恶劣天气事件或其他紧急情况下服务的连续性,医院依赖外部各方的支持。这些第三方供应商在帮助医院度过危机方面发挥着至关重要的作用,提供食物、住所、交通和可行的天气洞察等服务。医院高度重视这些供应商的可靠性和可信度,因为他们在压力下提供服务的能力可能会对医院为患者提供护理的能力产生重大影响。
挑战
面对恶劣天气事件或其他紧急情况,组织通常依赖外部各方的支持。然而,选择能够在压力下交付并了解组织特定需求的合适合作伙伴是一项重大挑战。这就是美国最大的儿科医院之一德克萨斯儿童医院所面临的情况。医院需要可靠的第三方供应商,他们可以在紧急情况下提供可行的见解和支持。挑战不仅在于这些供应商的合同义务,还在于他们了解医院需求并在需要时提供服务的能力。医院需要值得信赖的合作伙伴来提供准确的信息,特别是在恶劣天气事件期间,并且在全国范围内开展业务并可以利用广泛的资源。
解决方案
该医院在 StormGeo 中找到了解决方案,StormGeo 是一家专门从事恶劣天气规划和缓解的供应商。 StormGeo 能够与医院建立合作伙伴关系,了解其需求并在紧急情况下提供可靠的服务。信任是这种合作关系的一个重要方面,医院在极端天气事件期间依赖 StormGeo 的准确天气预报。医院还让 StormGeo 和其他外部各方参与其应急管理计划的规划阶段。这种参与帮助这些供应商了解医院的决策流程,并在真实事件发生时建立牢固的关系。医院还确保这些供应商在危机期间成为现场团队的一部分。例如,他们使用的航空公司在紧急行动中心有一名代表,而他们的生物医学提供商在指挥中心有一名代表。
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