诉讼服务案例研究
公司规模
SME
地区
- America
国家
- United States
产品
- Domo
技术栈
- Data Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 分析与建模 - 实时分析
适用功能
- 商业运营
用例
- 质量预测分析
服务
- 数据科学服务
关于客户
Litigation Services 是一家领先的证词服务公司，总部位于内华达州拉斯维加斯。该公司为多家大型保险公司提供服务，并被《Inc. Magazine》评为过去三年增长最快的 5,000 家私营公司之一。尽管该公司取得了成功，但其数据管理仍举步维艰，静态报告和无法访问的数据带来了巨大挑战。该公司寻求一种解决方案，使其真正实现数据驱动，提供实时洞察，并促进与客户采取更积极主动的咨询方式。
挑战
Litigation Services 是一家为多家大型保险公司提供服务的律师事务所，在管理数据方面面临巨大挑战。该公司的报告是静态的，经常导致信息过时。此外，决策者无法轻松获取数据，从而阻碍了公司做出明智、及时的决策的能力。该公司需要一种解决方案，使其真正成为数据驱动型公司，提供实时洞察，并促进与客户采取更积极主动、更协商的方式。
解决方案
该公司实施了数据分析平台 Domo，以应对其数据管理挑战。Domo 使诉讼服务部从受客户需求驱动的被动方法转变为主动的咨询方法。该平台提供了对笔录制作的实时洞察，使公司能够每天监控个人表现并在必要时提供指导。此外，Domo 促进了公司内部数据的通用语言，消除了对数据模式进行大量指导的需要，并实现了围绕数据的有意义的对话。
运营影响
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