LiveChat offers a real-time chat alternative to phone and email for Warby Parker
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- LiveChat
技术栈
- LiveChat
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Brand Awareness
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 零售
适用功能
- 销售与市场营销
服务
- 软件设计与工程服务
关于客户
Warby Parker is a transformative lifestyle brand offering designer eyewear at a revolutionary price while leading the way for socially-conscious businesses. They want to provide an amazing, well-crafted product at an affordable price ($95, to be exact), as well as an incredible customer experience. There are one billion people on earth without access to affordable eye care, so for every pair sold, Warby Parker distributes another pair to someone in need. The company offers several interesting ways to try on their merchandise. Customers can upload a photo of themselves to their digital device and “try-on” glasses using a Virtual Try-on program. Another option, the Home Try-on, allows customers to select five of their favorite frames, which Warby Parker will ship to them completely free of charge. Customers can then try them on at home for five days, get ever-important feedback from family and friends, and then ship them back once finished with no obligation to buy. Finally, customers can drop by one of Warby Parker’s stores or showrooms.
挑战
Warby Parker, a transformative lifestyle brand offering designer eyewear at a revolutionary price, is known for providing an incredible experience to each and every one of their customers. This involves everything from providing free shipping and free returns, to offering frame feedback via social media, to providing quick support via its customer service channels. For instance, there is a six-second phone pickup rule that ensures no client has to wait too long for an answer. However, to cater to all clients, Warby Parker decided to try out LiveChat as a form of contacting customers who prefer immediate responses without having to resort to phone or e-mail.
解决方案
To cater to all clients, Warby Parker decided to try out LiveChat as a form of contacting customers who prefer immediate responses without having to resort to phone or e-mail. It is extremely easy to use and incredibly convenient. All those customers who would like to get a quick response can connect to one of the agents at www.warbyparker.com/inquiries. One LiveChat function is of particular importance for Warby Parker. The Goal system allows them the opportunity track how big of an impact LiveChat has on their sales or support.
运营影响
数量效益
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