技术
- 应用基础设施与中间件 - 事件驱动型应用
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电网
- 可再生能源
适用功能
- 销售与市场营销
用例
- 租赁金融自动化
- 时间敏感网络
关于客户
英国电力网络公司是伦敦、英格兰东南部和东部地区的主要配电网络运营商。该公司为 830 万个家庭和企业的 1900 万人提供服务。他们致力于通过连接可再生能源、电动汽车充电器和低碳供暖来应对气候危机。他们努力通过改善服务并超越他们所服务的社区来满足客户不断变化的需求。他们还旨在为处境脆弱的客户提供支持,特别是在全球能源价格上涨、疫情和最近的气候事件之后。
挑战
UK Power Networks 为 830 万个家庭和企业的 1900 万人提供服务,在满足新水平的支持和服务不断增长的需求方面面临着重大挑战。全球能源价格上涨、疫情和最近的气候事件增加了面临脆弱性的客户数量。该公司必须通过连接可再生能源、电动汽车充电器和低碳供暖来应对气候危机。他们还必须改进服务,以满足客户不断变化的需求,并超越所服务的社区。此外,他们还必须为处境脆弱的客户提供支持。面临的挑战是快速有效地转变他们的服务以满足这些需求。
解决方案
UK Power Networks 利用低代码平台 Liberty Create 来交付自动化项目并彻底改变客户的服务。他们将 Liberty Platform(Netcall 的人工智能驱动的自动化和客户参与平台)的使用扩展到更广泛的业务中,以支持新项目。其中包括优先服务登记册,以在停电期间帮助弱势客户,以及双向付款,以无缝地接收和向客户付款。他们还开发了任务导向工作、合规管理器、智能报价、智能连接和门户等多种应用程序,以吸引员工、推动绩效提升、管理 GDPR、自动化客户连接应用程序并支持新低碳技术的连接。这些应用程序可自动评估、减少处理时间、立即批准,并在需要时自动向团队发送推荐。
运营影响
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