主要区域雷克萨斯经销商
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- DocuWare
- Reynolds & Reynolds
- ReyPay
技术栈
- Electronic Document Management
- Dealer Management Software
- Payment Processing System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 汽车
- 零售
适用功能
- 销售与市场营销
服务
- 系统集成
- 软件设计与工程服务
关于客户
Higher State Technology 是一家 IT 服务提供商，致力于弥补中小型企业业务需求与 IT 资源之间的差距。该公司与其客户（一家大型区域性雷克萨斯汽车经销商）合作，为其提供技术资源和专业知识，并利用其 IT 系统的设计、安装和管理。该经销商对其客户服务和其车辆同样感到自豪。他们拥有大量轿车、SUV 和跨界车供您选择，并率先在等候区提供精英服务和世界一流的设施，包括配有咖啡师的免费咖啡吧和高端购物精品店。
挑战
当经销商决定在附近社区扩建并建立另一家雷克萨斯经销店时，他们不想将任何物理空间专门用于存储记录。他们需要找到一个本地电子文档管理解决方案，该解决方案应与经销商管理软件 Reynolds & Reynolds 兼容，并允许他们过渡到无纸化流程。经销商希望完全拥有自己的数据，并将汽车销售文档（即交易封套、零件和精品店发票、维修订单和借用车记录）数字化。
解决方案
该经销商与其托管 IT 服务提供商 Higher State Technology 合作，以找到合适的软件和合适的供应商。他们选择与授权 DocuWare 合作伙伴合作，因为后者对汽车经销商文档要求和经销商软件 Reynolds & Reynolds 有着深入的了解。在评估了多个选项之后，他们选择了 DocuWare，因为它提供了他们所需的所有灵活性、安全性和透明度。对于售出的每辆汽车，都会创建一份包含 40-100 份文件的交易文件，例如驾驶执照扫描件、保险信息和信用申请表。根据州法律，大多数这些文件必须包含“湿”签名。为了满足此要求，经销商会打印文件以便客户可以亲自签署。所有文书工作完成后，将使用 DocuWare 从经销商软件收集的数据扫描这些文件并自动编制索引。
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