Marchesini 集团利用增强现实和智能眼镜进行数字化转型
技术
- 分析与建模 - 虚拟和增强现实(AR/VR)软件
- 可穿戴设备 - 增强现实(AR)眼镜/耳机/控制器
适用行业
- 包装
适用功能
- 维护
用例
- 增强现实
- 混合现实
服务
- 培训
关于客户
Marchesini 集团是一家大型工业企业，通过与业内互补公司的不断并购，从一家当地小型企业发展壮大。该公司为制药和化妆品行业制造独立包装机和完整的生产线。其90%的机械出口到欧洲、中国、美国和拉丁美洲，营业额超过4.3亿美元。尽管具有国际影响力，该公司仍保留了其起源的人文精神和工匠生产方式，并与机器人和数字化的最新创新共存。
挑战
Marchesini 集团是一家为制药和化妆品行业制造独立包装机和完整生产线的大型工业企业，其客户服务运营面临着重大挑战。该公司的客户和机器遍布数十个国家，由于现有技术的限制，该公司在通信问题上遇到了困难。这通常会导致无法快速准确地解决问题。该公司的服务团队由意大利的 300 名技术人员和全球 50 名专家组成，旨在保证为客户提供快速解决方案：欧洲和北美 12 小时内，世界其他地区 24 小时内。然而，客户的地理分散性和机器的复杂性使得这一目标难以实现。
解决方案
为了克服这些挑战，Marchesini Group 实施了一项计划，将所有客户服务数字化。该公司推出了增强现实辅助系统，为客户的机器提供支持，确保更有效地排除故障。该系统可通过专用应用程序（Acty 的白标）或可选的智能眼镜进行访问，只需点击几下即可在任何智能手机或平板电脑上进行设置。即使在封锁期间，Acty 增强现实和爱普生智能眼镜的使用使该公司能够为其客户提供增强现实帮助和远程维护。这次数字化转型不仅提高了公司的服务能力，而且被证明是对虚拟技术的成功投资。
运营影响
数量效益
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