利用对话式人工智能提高客户服务效率：Mekonomen 案例研究
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 汽车
- 电子商务
适用功能
- 维护
- 销售与市场营销
用例
- 对话机器人
- 智能停车
服务
- 培训
关于客户
Mekonomen 是北欧领先的汽车备件零售商，提供汽车服务和维修以及售后产品。他们希望将客户联系从电话渠道转移到在线渠道，以减轻联络中心的负担。
挑战
Mekonomen 是一家领先的汽车零部件零售商，通过电话进行大量客户咨询，导致效率低下且客户等待时间较长。他们的实时聊天服务也存在类似的瓶颈。
解决方案
Mekonomen 实施了由对话式 AI 提供支持的虚拟代理，以扩大对客户服务流量的响应。虚拟代理回答一般问题，引导客户访问网站上的相关页面，并支持自助服务。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
Case Study
Monitoring of Pressure Pumps in Automotive Industry
A large German/American producer of auto parts uses high-pressure pumps to deburr machined parts as a part of its production and quality check process. They decided to monitor these pumps to make sure they work properly and that they can see any indications leading to a potential failure before it affects their process.
