NETSCOUT 保证军用级和运营商级通话质量
地区
- Europe
产品
- nGeniusONE® Service Assurance platform
- COTS InfiniStreamNG™ software appliances
- Iris Session Analyzer software
技术栈
- Unified Communications (UC) technology
- LTE/EPC Network interfaces
- IMS/ VoIP/VoLTE protocols
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 国家安全与国防
适用功能
- 离散制造
- 物流运输
用例
- 资产跟踪
- 预测性维护
服务
- 系统集成
- 测试与认证
关于客户
该东欧机构 (agency) 因提供精英国防服务而享誉全球，这些服务保护着该国的居民、游客、基础设施和机构。作为支持该国整体国防框架的众多政府部门之一，该机构采用了下一代统一通信 (UC) 技术，以帮助其主题专家在高质量数据和语音通信环境中进行协作，从而帮助维持其使命。
挑战
该机构的数据和语音网络在由领先的电信系统集成商 (SI) 管理的 4G 环境中运行。该网络支持数百个政府团队和用户，而 SI 将此社区视为移动用户。面对当今地缘政治环境中的安全挑战，有效的国家防御活动所需的通信完整性至关重要。因此，该机构与少数几家行业供应商接洽，寻求可行的移动网络和用户监控解决方案。从用户的角度监控通话质量是重中之重。在这种军事环境中，任何通话质量受损都可能危及该机构的任务、资产和该国公民。因此，该机构希望加强对其 4G 移动网络性能的监控，以验证其 SI 提供的服务响应能力和完整性。该机构特别希望监控 LTE/EPC 网络接口（例如 S1MME、S5/S8、S10 和 S11）和 IMS/VoIP/VoLTE 协议（例如 Cx、IMS、IMS DNS、SIP、Rx 和 RTP）。只有这样，他们才能直观地了解 SI 为政府用户提供的服务质量。作为总体要求的一部分，该机构还确定需要发现和分析未能提供所需性能的特定呼叫。具体来说，他们希望能够快速关注和分析具有独特参数的呼叫，包括合并呼叫以进行呼叫关联。虽然政府认识到该项目的重要性，但相对较小的用户群和高度集中的范围意味着他们希望以最有效、最经济的方式获得最佳技术解决方案。
解决方案
该机构正在通过部署 NETSCOUT® nGeniusONE 服务保障平台来解决其移动网络语音和数据监控挑战，该解决方案位于其 SI 设施和自己的位置。此外，该机构正在使用 Iris Session Analyzer (ISA) 软件来发现和分析未能提供所需性能的特定呼叫和会话。nGeniusONE 和 ISA 提供的智能分析均利用了 NETSCOUT Adaptive Service Intelligence™ (ASI) 生成的智能数据，该数据位于基于商用现货 (COTS) 的 InfiniStreamNG (ISNG) 软件设备中。借助 nGeniusONE，该机构正在主动监控其 LTE/EPC 和 IMS/VoIP/VoLTE 服务。ASI 生成的智能数据提供了改善政府网络和服务性能的见解，还提供了控制和用户平面以及网络使用情况和行为的详细 IP 级视图。该机构正在利用 nGeniusONE 的 UC 智能分析来监控 DNS、SIP 和 RTP，特别是得益于能够提供服务质量 (QoS) 信息、识别传输错误和呈现语音质量平均意见分数 (MOS) 数据。该机构还依赖 NETSCOUT 交付服务提供的定制 nGeniusONE 利用率报告，同时利用源自仪表板视图的工作流程进行网络管理、单个呼叫视图以及数据包级详细信息。此外，该机构正在关联信令和媒体，以提供更完整的网络问题图景，并使用 Iris 会话分析合并呼叫以进行呼叫关联。因此，该机构可以快速隔离根本原因并消除影响用户通话质量的任何性能障碍。
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