技术
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 水泥
- 金融与保险
适用功能
- 质量保证
用例
- 租赁金融自动化
- 物料搬运自动化
服务
- 测试与认证
- 培训
关于客户
MISL Limited 是一家总部位于英国的保险公司,拥有超过 300 万客户。该公司通过与多家英国金融服务提供商及其自有品牌(Budget Insurance、Dial Direct 和 Jaunt)合作,提供汽车、家庭和人寿保险产品。 MISL 在共享服务模式下运营,使其能够通过单一联络中心为客户提供适合其保险产品品牌的体验。该公司启动了数字化转型项目来支持其多个品牌,首先是增强单个品牌客户的网络体验。
挑战
MISL Limited 是一家英国保险公司,启动了数字化转型项目,以在共享服务模式下支持多个品牌。该项目最初的重点是增强单一品牌客户的网络体验。然而,随着该网站正在准备启动,很明显需要进行大量的手动测试以确保其准备就绪。这个过程非常耗时,一些团队花了三天时间进行测试,两天进行项目关闭。手动流程也集中在少数员工身上,给业务带来了潜在风险。 MISL 已经在使用 Nintex RPA 进行索赔处理,并且它被认为是自动化测试过程的潜在工具。
解决方案
MISL 进行了概念验证 (POC),以确定 Nintex RPA 是否能够满足测试团队的要求。 POC 取得了成功,导致 Nintex RPA 在 MISL 中得到更广泛的使用。建立了自动化社区和自动化卓越中心 (COE),以支持多个项目并使整个企业的团队能够构建和管理自己的自动化项目。 COE 团队正在转向公民开发者模式,目标是帮助团队提高自动化能力。为团队提供辅导和指导,指导他们完成入职和采用自动化以满足其业务需求。一旦熟练,他们就会转移到支持和升级模型。自动化团队管理支持请求,并建立持续的反馈循环来识别故障点并提供帮助。
运营影响
数量效益
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