DocuWare > 实例探究 > 与 DocuWare 进行更多沟通

与 DocuWare 进行更多沟通

公司规模

Mid-size Company

地区

Europe

国家

Serbia

产品

DocuWare

技术栈

Internet Server
Active Import
Autoindex
Recognition

实施规模

Enterprise-wide Deployment

影响指标

Productivity Improvements
Cost Savings

技术

应用基础设施与中间件 - 数据交换与集成

适用行业

电信

适用功能

商业运营

用例

过程控制与优化
实时定位系统 (RTLS)

服务

系统集成

关于客户

KONSING GROUP Ltd 是塞尔维亚电信和 IP 技术行业的明星，成立于 20 世纪 90 年代，目前是塞尔维亚和邻国最大的公司之一。Konsing 最初从事电话寻呼系统业务，后来成为移动电话、无线通信、IT、传输和无线电系统、智能建筑、供电系统以及商业室内设计和照明保护系统的主要供应商。他们的客户包括塞尔维亚电信、黑山电信、土耳其的 Aria、保加利亚电信公司、捷克共和国的 Aliatel 和波兰的 Telebeskid。KONSING GROUP Ltd 总部位于贝尔格莱德市中心，拥有两栋建筑，占地 5470 平方米，共有 300 名员工，其中 100 名是异地工程师。

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挑战

在 2008 年实施 DocuWare 之前，KONSING GROUP Ltd 项目整个工作流程相关的所有文档都必须经过漫长而繁琐的过程。文档通过邮件发送、扫描，然后通过电子邮件分发到五个不同的部门。同样数量的文档需要从一个办公室运送到另一个办公室。由于每月有超过 5000 份文档，因此需要安排几名行政人员负责分发和归档所有收到的邮件。这些文档包括对可能安装的询问、安装或施工计划、合同、财务信函和发票。KONSING GROUP Ltd 的管理层希望解决他们的纸质归档和工作流程问题。他们希望更快地交付和汇交文件，尤其是在签订合同之前和之后。

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解决方案

解决方案是实施 DocuWare。某些文档（例如施工计划或预付发票）现在只能由工程师或财务部门修改，反之亦然。大多数人被赋予只读权限。所有发票和采购订单都贴有条形码标签，标签上的代码适用于特定类型的文档。这样，任何文档都可以立即被识别。条形码编号的一部分还可以识别客户。另一部分包含有关合同签署时间的信息。五个不同部门的员工现在将合同和施工计划、发票和与其客户有关的电子邮件信息归档到一个文档池中。甚至以前从一个部门步行到另一个部门的邮件现在也只需单击几下即可获得。

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运营影响

The work process of signing and approving a contract between the management, the legal department and the customer and their legal department is now completed in less than 10 days whereas before this used to take three weeks.
As soon as the contracts are approved, the engineering department receives an alert on the details and can proceed, which obviously means the project can start right away.
The new DocuWare solution also allows new projects to be completed much faster because of the instant access to construction plans, email, etc., that engineers, as well as the technical support need – they no longer need to wait for the documents to arrive on their desk or search for them in someone else’s physical file cabinets.
Getting installation projects done is now much faster and truly saves KONSING on operational costs.
All departments have access to the original proposals and the contracts signed. This also reduces misunderstandings or any controversy.

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数量效益

The mail is available to all as soon as it is scanned, reducing the time it used to take to go from the mailroom to the General Manager’s office, the financial department, the legal department and the technical division in the engineering department (all spread out over two buildings) from up to 30 days to instant.
The finance department can now also collect on accounts due much faster.
With the purchase of DocuWare, KONSING not also increased the number of projects! As projects are completed much quicker and as payment transactions come in sooner rather than later, the company’s value and overall investment capabilities have increased to new levels and KONSING can invest time and money into even more projects, domestic and international.

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