MPWiK Wrocław Webmethods Essential to Efficiency Gains at A Major Polish Water Company
公司规模
Mid-size Company
地区
- Europe
国家
- Poland
产品
- ARIS
- webMethods
技术栈
- BPM platform
- Integration bus
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 公用事业
适用功能
- 维护
- 商业运营
用例
- 过程控制与优化
- 实时定位系统 (RTLS)
服务
- 系统集成
- 软件设计与工程服务
关于客户
Wrocław’s MPWiK S.A. is among the largest municipal water companies in Poland and among the oldest as well. With annual revenue at PLN 372 million (2015) and 700 employees, the company provides water to about 700,000 people in and around the city of Wrocław. Over the past five years, MPWiK S.A. has implemented numerous efficiency programs improving all critical operational KPIs while reducing cost and minimizing water leakage. In 2010, the company started a process transformation program aimed at improving productivity and transparency. Information technology turned out to be key to the initiative’s success, enabling the company to reorganize and introduce measurable and repeatable processes.
挑战
MPWiK S.A., a major water company in Poland, aimed to improve productivity across all operational areas while maintaining the quality of its core services. The company also sought to introduce a management system based on business processes that could be independently audited through formal certification, including ISO 9001 for quality management, ISO 14001 for environment management, and ISO 18001 for workplace safety. In 2010, MPWiK S.A. initiated a process transformation program to enhance productivity and transparency. Information technology was identified as a key factor in the success of this initiative, enabling the company to reorganize and introduce measurable and repeatable processes. This led to improvements in all core operational areas such as water production, network service and maintenance, and water leakage reduction.
解决方案
The company used the ARIS and webMethods platforms to map and automate their processes. About 120 detailed process maps were produced, which were then modeled with the ARIS platform. This was key to automating them later with the webMethods BPMS platform. The company also standardized data interchange between its systems using a universal integration platform built with the webMethods BPMS platform. Part of this project was also preparing a canonical data model covering all important business terms and data sources. Process automation, task coordination, improved planning, and easy access to information stored in various business systems helped MPWiK S.A. identify cost reduction potential.
运营影响
数量效益
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