MSG91 通过 Percept AI 解决方案增强客户支持
技术
- 传感器 - 液位传感器
适用行业
- 汽车
- 矿业
用例
- 时间敏感网络
服务
- 系统集成
关于客户
MSG91 是企业消息解决方案的领先提供商。随着公司开始向国际扩张，他们面临着管理来自世界各地的用户不断增加的客户咨询的挑战。该公司的目标是扩展到所有通信模式，但解决重复的客户查询的需要正在将资源从该目标上转移出去。缺乏 24/7 支持能力也是一个重大问题，因为这使他们无法有效地帮助每个客户和网站访问者。
挑战
MSG91 是一家领先的企业消息解决方案提供商，在国际扩张过程中在管理客户支持方面面临着重大挑战。该公司被来自世界各地的用户的咨询淹没，他们缺乏提供 24/7 支持的能力。此外，这些询问中很大一部分都是重复性问题，这使得宝贵的人力偏离了扩展到所有通信方式的主要目标。这种情况不仅阻碍了他们的扩张计划，而且使他们无法有效地帮助每一位客户和网站访问者。
解决方案
为了保持高标准的客户支持，MSG91 寻求一种不需要大量工程资源的解决方案。 Percept AI解决方案的推出标志着该公司的一个重大转折点。人工智能系统轻松集成到网站的实时聊天中，只需点击几下即可连接对讲通道。一周之内，人工智能系统自动挖掘现有的帮助中心和支持数据来建立其知识水平。人工智能代理能够识别复杂的案例并将其自动上报给支持团队。它还具有自我进化的能力，不断从新数据中学习并在一两天内部署更改。这使得支持团队能够专注于关键或增值案例。
运营影响
数量效益
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