OmniPanel Delivers Sub-second E-commerce Insights for Customers
公司规模
SME
地区
- America
国家
- United States
产品
- Firebolt
- Postgres
技术栈
- Data Integration
- Denormalized Data Model
- Aggregating Indexes
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 大数据分析
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 电子商务
- Software
适用功能
- 商业运营
- 销售与市场营销
服务
- 软件设计与工程服务
- 系统集成
关于客户
OmniPanel is a company that specializes in providing e-commerce insights for both B2B and B2C companies. They achieve this by integrating data from various platforms such as Shopify, Returnly, and Sendgrid. Their software is designed to connect various data points including customers, orders, shipping, returns, marketing, and support. This integration allows OmniPanel to offer comprehensive customer insights and enhance cross-functional reporting capabilities. The company is focused on delivering robust features that enable their clients to gain deeper insights into their operations and improve decision-making processes.
挑战
OmniPanel faced the challenge of scaling their data layer to meet the growing needs of their customers. As they built out their technology stack, they realized that their existing data infrastructure would not be able to handle the increasing volume of customer data and the complexity of analytics required. They needed a solution that could scale efficiently without requiring significant overhead for deployment. The challenge was to find a database solution that could support their expanding data needs while maintaining high performance and low query times.
解决方案
OmniPanel evaluated several solutions and found Firebolt to be the most suitable for their needs. Firebolt offered a performance that was 15 times faster than their existing Postgres database, with an average query time of less than 500 milliseconds. To further enhance performance, OmniPanel restructured their data model from a 21-table 3rd normal form to a denormalized 3-table structure. This change allowed them to leverage Firebolt’s aggregating indexes, reducing query complexity and improving speed. Firebolt's team collaborated with OmniPanel to provide best practices and recommended schema and query changes, ensuring the database could scale as OmniPanel's customer base grew.
运营影响
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